German speaking Support Specialist

About This Opportunity

We are representing a confidential SaaS organization seeking a German-speaking Support Specialist to join their 24x7 global support operation in London. Our client provides cloud-based commerce solutions to hospitality businesses worldwide, and this role will be your first point of contact for customers requiring technical assistance.

This position offers the chance to work with a truly international team spanning multiple time zones, supporting customers through phone, chat, and email channels. You'll troubleshoot software and hardware issues, document cases, and collaborate with product teams to resolve customer challenges during critical service hours.

Responsibilities

• Serve as first-line technical support for hospitality customers across multiple communication channels (phone, chat, email)
• Investigate, troubleshoot, and resolve software and hardware issues using consistent diagnostic techniques
• Document and track customer interactions within support platforms to ensure complete case resolution
• Identify, reproduce, and escalate product bugs to quality assurance teams, following through to resolution
• Work flexible shifts including weekends as part of a rotating schedule to maintain 24x7 coverage
• Collaborate with global teams across APAC, EMEA, and North America time zones
• Advocate for product improvements based on customer feedback and recurring issues

What We're Looking For

Required:

• Previous customer service or technical support experience
• Fluent written and verbal communication skills in both German and English
• Strong attention to detail with focus on exceptional customer experience
• Basic proficiency with iOS, Android, macOS, and Windows platforms
• Flexibility to work weekend shifts and varying schedules

Preferred but not required:

• Experience with ticketing systems and live chat platforms
• Knowledge of the hospitality industry
• Previous SaaS product support experience
• iOS application troubleshooting background
• Computer networking knowledge
• Additional languages (Dutch or French)
• Working knowledge of HTML/CSS

How We Work With You

Candidates apply directly through Get A Job.ai, where our recruiting team will conduct an initial screening. We'll review your technical background, language proficiency, and customer service experience to ensure alignment with the role requirements. Qualified candidates will then be submitted to our client for consideration.

Please do not contact the employer directly. All applications and communications must go through Get A Job.ai to be considered for this position.

Pay

Compensation details will be discussed during the screening process with our talent team based on your experience level and the client's budget for this role.

Additional benefits at the client include: Unlimited annual leave, health and wellness allowance, dental cover, private healthcare, optical cover, and equity participation.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We are committed to creating an inclusive recruitment process and workplace.