Dutch speaking Support Specialist

About This Opportunity

We are representing a confidential SaaS organization seeking a Dutch-speaking Support Specialist to join their global customer support team in London. Our client provides commerce technology solutions to hospitality businesses worldwide, and this role serves as a critical first point of contact for their European customer base.

This position offers the opportunity to work with cutting-edge retail and hospitality technology while being part of a truly international, 24x7 support operation spanning multiple continents and time zones.

Responsibilities

• Serve as first-line support for hospitality customers requiring assistance with software and hardware issues
• Provide exceptional customer service via phone, chat, and email in both Dutch and English
• Troubleshoot and resolve technical issues efficiently using consistent diagnostic techniques
• Document, track, and manage customer interactions within support platforms
• Identify, reproduce, and escalate product bugs to Quality Assurance teams, tracking through to resolution
• Collaborate with global teams across APAC, EMEA, and North America
• Work flexible shifts including weekends as part of a scheduled roster to ensure continuous customer coverage
• Advocate for product improvements based on customer feedback and recurring issues

What We're Looking For

Essential qualifications:

• Previous customer service or technical support experience
• Fluent verbal and written communication skills in both Dutch and English
• Strong attention to detail with commitment to exceptional customer experience
• Basic proficiency with common platforms including iOS, Android, macOS, and Windows
• Flexibility to work various shifts including weekends

Preferred experience (not required):

• Experience with phone, email, ticketing, and live chat support platforms
• Knowledge of the hospitality industry
• Background supporting SaaS products or iOS applications
• Computer networking knowledge or strong interest
• Working knowledge of macOS and basic HTML/CSS
• French language skills (in addition to Dutch and English)

How We Work With You

As Get A Job.ai, we partner with leading technology organizations to connect exceptional talent with career-defining opportunities. Here's our process:

• Submit your CV in English through the Get A Job.ai platform
• Our talent team will conduct an initial screening to understand your background and career goals
• Qualified candidates will be presented directly to our client for consideration
• We'll support you throughout the interview process and offer negotiation
• Please do not contact the client organization directly—all communication should flow through Get A Job.ai to ensure proper representation

Compensation

Compensation details will be discussed during the screening process based on experience level and qualifications. Our client offers competitive packages for the London market along with comprehensive benefits including unlimited annual leave, health and wellness allowances, private healthcare, dental and optical coverage, and equity participation.

Equal Employment Opportunity: Get A Job.ai is committed to creating an inclusive recruitment process. We welcome and encourage applications from candidates of all backgrounds and lived experiences. Accommodations are available upon request for candidates participating in our selection process.