Customer Success Manager

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential AI technology company in their search for an experienced Customer Success Manager. This organization specializes in advanced personalization and recommendation solutions, serving enterprise clients across North America and internationally. The role is remote-friendly within Canada or the United States.

Responsibilities

• Build deep, trusted relationships with key contacts and executives at customer organizations
• Review ongoing customer campaigns and provide strategic guidance to maximize value
• Successfully onboard and deploy new customers by collaborating closely with engineering teams
• Serve as a trusted advisor and subject matter expert on product capabilities and personalization best practices
• Work cross-functionally with sales, product, engineering, and marketing to ensure customer needs are met
• Drive measurable outcomes including KPI impact, revenue retention and growth, and product enhancement opportunities
• Balance short-term project delivery while proactively planning for customer expansion and evolution
• Represent the voice of the customer internally and provide feedback to key stakeholders
• Identify, enable, and manage upsell and expansion opportunities within your customer portfolio

What We're Looking For

• At least 5 years of enterprise SaaS customer success experience
• A thoughtful and empathetic approach when dealing with customers and internal stakeholders
• An analytical mindset focused on uncovering growth opportunities for customers
• Understanding of the AI software landscape and its applications
• Ability to work effectively with a diverse range of customers, each with unique visions and success metrics
• Strong project management skills with experience coordinating roadmaps and onboarding initiatives alongside engineering and product teams
• Preferred: Experience working with international customers in previous roles

How We Work With You

When you apply through Get A Job.ai, one of our specialized recruiters will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration. Please note that all applications must come through our platform—direct contact with the client is not part of this process.

Pay

Compensation details will be discussed during the screening process based on experience and location.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and clients we serve.