Customer Success Engineer

About This Opportunity

We are representing a confidential cybersecurity organization seeking a Customer Success Engineer to join their growing team. This position plays a critical role in ensuring clients derive maximum value from advanced security solutions post-purchase. You will serve as the technical bridge between our client's engineering teams and their customers, delivering training, deployment support, and ongoing engagement that drives satisfaction and retention. While the ideal candidate is based in Charlotte, remote locations across the USA will be considered.

Responsibilities

• Partner with customers to optimize product usage through effective asset and user segmentation, tailored deployment strategies, and proactive engagement
• Deliver comprehensive training sessions following customer procurement, ensuring teams have the knowledge and skills to leverage security solutions effectively
• Maintain regular cadence with customers through scheduled touchpoints and relationship-building activities
• Lead technical issue resolution with extreme accountability, collaborating closely with support and R&D teams to drive timely solutions
• Build and sustain strong customer relationships by understanding their security goals, operational challenges, and strategic feedback
• Establish a feedback loop with internal teams, gathering customer insights to inform product enhancements and improvements

What We're Looking For

• Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience)
• 3+ years of experience in customer success, technical support, or related roles, preferably within SaaS or information security environments
• Strong technical foundation with ability to translate complex technical concepts for non-technical audiences
• Technical expertise in Active Directory, REST APIs, scripting technologies (Python or PowerShell), and operating systems (Windows, Linux, Mac)
• Excellent communication and interpersonal skills with a genuine passion for delivering exceptional customer experiences
• Proven ability to manage multiple priorities and adapt to evolving customer needs in fast-paced environments
• Experience conducting training sessions or technical workshops is advantageous
• Strong analytical and problem-solving capabilities with innovative thinking
• Self-starter who thrives working independently while managing competing priorities

How We Work With You

When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening. If there's a strong match, we will coordinate your introduction to our client and guide you through their interview process. Please do not attempt to contact the client directly, as all applications must come through our recruiting team to be considered.

Pay

Pay via Get A Job.ai is competitive and commensurate with experience. Our client offers a comprehensive package including base salary, stock options, annual bonus, and attractive benefits.

Equal Employment Opportunity

Get A Job.ai is committed to fair and equitable recruiting practices. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.