Customer Solutions & Support Representative – Veterinarian

About This Opportunity

We are representing a confidential healthcare distribution organization seeking a Customer Solutions & Support Representative with veterinary industry focus. This is a full-time position based in the United States, working EST hours (8am–5pm). Our talent team at Get A Job.ai is conducting the search on behalf of our client.

Responsibilities

• Maintain a personal work queue by prioritizing customer inquiries, cases, and service requests to meet service-level and quality targets
• Resolve routine and selected non-routine customer issues by applying established policies, procedures, and system workflows
• Review customer, order, and account information to validate completeness, identify discrepancies, and route issues with clear supporting documentation
• Communicate with customers and internal partners to obtain missing information, provide status updates, and confirm next steps
• Record case actions, outcomes, and required documentation in designated systems to support audit readiness and service continuity
• Use standard reports and data points to identify recurring errors or service gaps and implement process improvements within approved guidelines
• Escalate atypical, high-risk, or complex issues with clear summaries and recommended next steps

What We're Looking For

• High School Diploma/GED or equivalent experience required
• 2+ years of experience in customer service, customer support, contact center operations, help desk support, order or case management, or a related operational support field
• Certification in customer service, IT service management, contact center operations, or healthcare administration preferred
• Strong ability to apply policies and procedures to resolve customer issues efficiently
• Excellent communication skills for interacting with customers and internal teams
• Attention to detail when reviewing and documenting case information
• Ability to work EST hours (8am–5pm)

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will review your application and conduct an initial screening. If you're a strong match, we will submit your profile to our client for consideration. Please do not contact the hiring organization directly—all communication regarding this role should go through Get A Job.ai to ensure proper representation.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.