Agentic Customer Engineer

About This Opportunity

We are representing a confidential fintech client in London who is building next-generation financial automation software. They're looking for an Agentic Customer Engineer to embed with their most important customers and transform how finance teams operate using AI-native workflows.

This is a founding role in a new customer success motion. You'll work directly with Financial Controllers, Finance Directors, and CFOs at fast-growing multinational companies—mapping their existing processes, redesigning workflows from first principles, deploying AI agents, and ensuring adoption. You'll partner closely with Account Managers who own stakeholder relationships while you own technical delivery and process transformation.

Responsibilities

• Embed with customer finance teams to map current workflows and redesign them for AI-first operation
• Build and configure integrations pulling data from ERPs, banks, and billing systems
• Deploy and supervise AI agents in production environments until customers can run them independently
• Train finance teams on new workflows and hand off operational ownership
• Diagnose edge cases not covered by existing playbooks and build solutions
• Measure and prove impact against initial baselines
• Collaborate with Account Managers and pull in platform/AI engineering support as needed
• Feed repeatable patterns back to the product roadmap

What We're Looking For

• 3+ years working closely with finance teams in accounting, process design, consulting, or technical customer success roles
• Hands-on technical ability—you build working prototypes, data pipelines, and LLM-based agents, not just slide decks
• Strong finance fundamentals: comfortable discussing multi-entity consolidation, reporting, and workflows with Controllers and CFOs
• Ability to bring structure to ambiguous problems and ship quickly: diagnose, prototype, refine, deliver
• Experience working directly with senior stakeholders and delivering results without formal authority
• Daily user of AI tools with specific opinions on where they add value in delivery
• Fluent English; additional European languages a plus
• Bonus: Solutions or integration engineering background, experience redesigning finance processes, working with AI agents in production (evals, guardrails), or finance/accounting qualifications

You'll probably struggle in this role if:

• You need detailed specifications—here you identify problems and build solutions from scratch
• You've only worked on internal products and haven't sat directly with customers
• You think process redesign means automating existing workflows rather than rethinking from first principles
• You need a large platform team for support—you'll have part-time assistance, not full-time backup
• You're skeptical about AI tooling and haven't actively incorporated it into your work

How We Work With You

Candidates apply through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and confirm alignment with the role requirements. If there's a strong match, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly—all communication flows through our recruiting team to ensure a professional and confidential process.

Pay

Compensation details will be discussed during the screening process and are competitive for this level of role in the London market.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure fair access to opportunities regardless of race, gender, age, religion, identity, or experience level.