Account Manager

About This Opportunity

We are representing a confidential fintech client in their search for an experienced Account Manager to join their Customer function in London. Our client is building next-generation financial software for modern, global companies, and they need someone who can own high-value customer relationships with senior finance leaders.

This is a founding-level role where you'll work directly with Financial Controllers, Finance Directors, and CFOs at fast-growing multinational tech companies. You'll drive adoption, renewals, and expansion while partnering with technical teams deploying AI-powered solutions. There's no established playbook—you'll help write it.

Responsibilities

• Own existing customer relationships and drive adoption, renewal, and upsell motions
• Ensure senior finance stakeholders understand and realize value from the platform
• Partner with technical customer engineers to optimize workflows and AI agent deployment
• Identify at-risk engagements early and course-correct before issues escalate
• Build structure around ambiguous, high-stakes customer engagements with clear plans and sharp prioritization
• Contribute to developing the team's customer success playbook and best practices
• Make your customers' finance teams the hero within their organizations

What We're Looking For

• 5+ years owning customers in account management, customer success, consulting, or commercial delivery roles with measurable outcomes
• Proven ability to hold your own with CFO-level stakeholders and discuss multi-entity finance, ROI, and adoption strategies
• Track record of driving genuine adoption and expansion, not just account maintenance
• Experience bringing structure to messy, ambiguous engagements with clear prioritization and judgment
• Daily user of AI tools with specific opinions on where they add value
• Fluent English; additional European languages are a plus
• Concrete examples of telling senior customers "no" and maintaining the relationship
• Comfortable operating in early-stage environments without extensive support infrastructure

Bonus qualifications: Finance or accounting background; experience in forward-deployed, solutions-led, or professional-services models focused on renewals and upsell, ideally involving AI.

How We Work with You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening conversation. If there's a strong mutual fit, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all applications must come through our recruiting process to be considered.

Pay

Compensation details will be discussed during the screening process and are competitive for the London market, including base salary and potential equity.

Get A Job.ai is an equal opportunity recruiter. We work with clients and candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.