Account Manager, SME & Growth (French-speaking)

About This Opportunity

We are representing a confidential fintech organization seeking a French-speaking Account Manager to join their EMEA Growth team in Paris. Our client is building innovative global payments and financial solutions, and this role is critical to driving customer retention and expansion across their SME portfolio.

As part of a lean, data-driven team, you'll manage customer relationships, identify upsell opportunities, and ensure clients maximize the value of a comprehensive financial platform. This is an excellent opportunity for someone who thrives in fast-paced environments and wants to make a tangible impact on business growth.

Responsibilities

• Proactively engage existing customers through targeted outreach campaigns, discovery calls, and strategic initiatives to identify new revenue opportunities
• Drive product adoption and utilization across the platform, ensuring customers leverage the full suite of financial solutions effectively
• Identify at-risk accounts and implement retention strategies to prevent churn
• Execute lifecycle marketing campaigns in collaboration with marketing and strategy teams to promote engagement and cross-selling
• Leverage customer support data and product usage insights to uncover upsell and cross-sell opportunities
• Serve as the customer advocate internally, representing client needs and feedback across the organization
• Partner with Customer Support and Operations teams to resolve customer issues efficiently
• Work cross-functionally with sales, product, engineering, marketing, finance, and strategy teams

What We're Looking For

Required:

• 3+ years of experience in account management, account executive, or customer success roles, preferably with fast-growing tech startups or financial services companies
• Strong verbal and written communication skills in both French and English
• Proven track record of building customer loyalty and driving product adoption with consistent achievement of KPIs and targets
• Demonstrated ability to thrive in fast-paced, dynamic environments; experience with high-growth or globally distributed startups highly beneficial
• Bachelor's degree or equivalent
• Proactive self-starter capable of independently managing and prioritizing a book of business

Preferred:

• Fintech industry background
• Experience with Salesforce, Zendesk, AI tools (Claude/ChatGPT), Looker, and Outreach

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and motivations. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication must go through our talent team to ensure a coordinated and professional process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to equal employment opportunity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.