Director, EMEA Professional Services | Luma

About This Opportunity

We are representing a confidential scientific software organization in their search for a Director, EMEA Professional Services. This is a remote leadership role for an experienced professional services executive who will lead regional delivery operations across Europe, the Middle East, and Africa.

Our client provides enterprise scientific research platforms to life sciences organizations. You will report to the VP, Global Professional Services and lead the EMEA delivery organization through a management layer, including Application Scientist Managers and an India Services Manager responsible for both direct hires and outsourced delivery capability.

Responsibilities

Lead the EMEA Services Organisation

• Lead and develop a high performing management team across scientific implementation and regional delivery
• Build a culture of accountability, collaboration and continuous improvement
• Develop organizational capability to support complex platform implementations
• Build management capability and succession planning across the region
• Lead offshore resources and blended delivery models

Drive Commercial Performance

• Own regional services bookings, revenue, utilization, margin, forecasting and delivery predictability
• Partner with Sales, PreSales, Support and Customer Success to shape, scope and govern services engagements
• Ensure strong commercial discipline across Statements of Work, change control, financial management and resource planning
• Identify delivery risks early and drive practical mitigation plans

Deliver Customer Success

• Act as the senior Professional Services leader for strategic EMEA customer engagements
• Build trusted executive relationships with customer stakeholders
• Lead executive governance, steering committees and major delivery escalations
• Ensure programmes consistently deliver quality outcomes, customer value and commercial success

Strengthen Delivery Operations

• Lead regional resource planning across Application Scientists, India-based teams and partner delivery
• Develop scalable delivery capacity through offshore teams and strategic partners
• Partner closely with the Global PMO to ensure consistent delivery governance, forecasting and project management standards
• Drive continuous improvement in delivery quality, operational maturity and implementation predictability

Cross-functional Partnership

• Work closely with Sales, PreSales, Support, Customer Success, Product, Finance, Legal and Partner teams
• Provide implementation insight that helps shape product evolution and service offerings
• Represent Professional Services in planning for platform evolution and regional growth
• Support the evolution of repeatable, scalable delivery models

What We're Looking For

Essential Skills and Experience:

• Significant leadership experience within Professional Services, consulting or enterprise software delivery
• Experience leading managers and building high performing regional organizations
• Ownership of commercial metrics including revenue, utilization, margin, forecasting and capacity planning
• Experience leading complex customer implementations and executive governance
• Strong understanding of Statements of Work, project governance, scope management and change control
• Experience working closely with Sales, PreSales, Support, Product, Customer Success and Finance
• Experience building offshore, partner or blended delivery models
• Strong executive presence and the ability to influence senior stakeholders across a global organization

Highly Valued Experience:

• Scientific software, R&D informatics, ELN, LIMS, SDMS, laboratory orchestration/automation or scientific workflow platforms
• Life sciences, biotechnology, pharmaceutical or chemicals industries
• Enterprise SaaS, cloud platforms or digital transformation programmes
• Partner-led delivery or systems integrators
• PSA, CRM and project governance platforms such as OpenAir, Salesforce or Jira
• Regulated environments, including GxP

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and schedule an initial screening conversation. We'll discuss your background, leadership experience, and career goals to ensure strong alignment with this opportunity.

If we move forward together, we will submit your profile to our client for consideration. You'll then enter their interview process, which typically includes conversations with the VP of Global Professional Services, cross-functional stakeholders, and senior leadership.

Please apply exclusively through Get A Job.ai. Do not attempt to contact the client organization directly, as this may disqualify your application.

Pay

This is a Director-level role based in the United Kingdom. While no specific compensation has been provided for placement through Get A Job.ai, the original employer has indicated a base pay range of £91,452–£123,730 GBP. Actual compensation through our placement may vary based on experience, qualifications, and final negotiations.

The role is also eligible for variable pay, and additional benefits including private medical, wellness benefits, company-paid life cover, EAP, and pension/retirement plan are offered by the employer.

Get A Job.ai is an equal opportunity recruiting firm. We welcome candidates from all backgrounds and are committed to supporting diverse talent in their career search.