Customer Success Manager (m/w/d)

About This Opportunity

We are representing a fast-growing cybersecurity technology organization based in Germany. Our client provides enterprise software solutions that help organizations build more secure digital environments through employee education and behavior change. As they continue their European expansion, our talent team is seeking an experienced Customer Success Manager to join their Cologne office.

This role offers the opportunity to work at the intersection of technology, consulting, and relationship management—ensuring clients maximize value from a sophisticated SaaS platform while contributing to a safer digital landscape.

Responsibilities

• Build and maintain long-term client relationships through solution-oriented consulting
• Advise customers on cybersecurity awareness measures and help them achieve their security objectives
• Proactively support clients in reaching their goals with the platform
• Design and conduct business reviews with key stakeholders
• Manage customer campaigns and clearly demonstrate return on investment
• Act as the voice of the customer, channeling feedback to product development teams
• Leverage relationships to transform satisfied customers into advocates
• Identify and negotiate commercial opportunities including contract renewals and upsells
• Coordinate multiple internal and external stakeholders across diverse projects

What We're Looking For

• 2+ years of hands-on experience as a Customer Success Manager or in customer-facing consulting/sales roles
• Excellent German and English language skills, both written and spoken (additional languages are a plus)
• Strong customer orientation with a genuine desire to help clients succeed
• Proven ability to identify and negotiate commercial details with customers
• Experience working in a SaaS environment with willingness to engage with evolving technology
• Capability to manage multiple stakeholders across various customer accounts and projects simultaneously
• Understanding of how technical initiatives translate into business value
• Team player mentality with enthusiasm for collaborative learning in a dynamic environment

How We Work With You

When you apply through Get A Job.ai, one of our specialized recruiters will review your profile and conduct an initial screening. We'll discuss your experience, career goals, and fit for this role. If we move forward together, we will submit your application to our client on your behalf and guide you through their interview process. Please do not contact the employer directly—all communication should go through our team to ensure the best outcome for your candidacy.

Location & Work Arrangement

This position is based in Cologne, Germany, with flexible working arrangements including remote options. Our client offers 33 days of holiday, flexible hours, and a modern work environment that prioritizes work-life balance.

Equal Opportunity

Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work to ensure fair, equitable treatment throughout the hiring process.