Named Customer Success Manager

About This Opportunity

Our talent team is representing a fast-growing SaaS organization based in London. They're building a customer-led go-to-market motion and need an experienced Customer Success Manager to own relationships with their highest-potential accounts. This is a consultative, hands-on role where you'll help customers scale their operations through smart product adoption and strategic guidance.

You'll work with a product-led customer base—many starting small but growing fast—and your success will depend on recognizing potential early, building deep relationships, and translating business needs into meaningful outcomes.

Responsibilities

• Own and develop relationships across a portfolio of high-potential customers
• Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion
• Develop a deep understanding of each customer's business, go-to-market motion, goals, and challenges
• Advise customers on how to structure their workflows and processes to support business growth
• Balance strategic relationship management with hands-on problem-solving, moving between business strategy and product configuration
• Build relationships with stakeholders across customer organizations and become a trusted partner
• Use customer data and product insights to identify risks and opportunities across your portfolio
• Identify opportunities for deeper adoption and expansion based on customer needs
• Partner with Product, Engineering, Solutions Engineering, Support, and Sales teams to solve customer problems
• Bring customer insights back to help shape product development and the Customer Success function

What We're Looking For

• 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management
• Experience owning customer relationships in B2B software, ideally across SMB and mid-market segments in a product-led environment
• A consultative approach with ability to understand a customer's business before proposing solutions
• Strong product instincts and track record of coaching customers on complex software products
• Comfort working hands-on with customers rather than relying heavily on separate technical teams
• Experience owning customer outcomes across adoption, retention, renewals, and expansion
• Strong commercial instincts and ability to recognize customer potential beyond current spend or company size
• Comfort working with fast-growing companies and lean teams where priorities change quickly
• Data-driven approach to prioritizing portfolios, identifying risk, and uncovering opportunities
• Experience working at an early- or growth-stage startup
• Proactive mindset and comfort operating with autonomy in a fast-moving environment
• Based in or willing to relocate to London

How We Work With You

When you apply through Get A Job.ai, one of our recruiters will review your background and arrange an initial conversation. If there's a strong match, we'll submit your profile to our client and support you through their interview process, which includes a hiring manager discussion, solutioning exercise, team meetings, and executive conversation. We do not disclose our client's identity until both parties agree to move forward, and candidates should not attempt to identify or contact the employer directly.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair and equitable recruitment processes.