Data Center IT Support Manager

About This Opportunity

Our talent team is representing a confidential cloud infrastructure organization in their search for a Data Center IT Support Manager based in Newport. This is a hands-on leadership role focused on managing IT infrastructure maintenance and GPU cluster operations in a critical data center environment.

You will lead L1, L2, IT infrastructure, and Field Network Engineers, ensuring stable, efficient, and scalable operations through structured support processes and technical oversight. This position serves as a key escalation point while driving operational improvements across hardware, network, and field support activities.

Responsibilities

• Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters
• Ensure high availability and reliability of GPU clusters and IT infrastructure
• Act as the primary escalation point for complex hardware, network, and operational incidents
• Monitor and drive SLA, KPI, and incident resolution performance across IT support services
• Oversee proactive maintenance, troubleshooting, and problem management activities
• Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements
• Maintain and improve support processes, documentation, and team training materials
• Manage IT asset lifecycle activities, including RMAs

What We're Looking For

Required qualifications:

• 3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment
• Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems and fiber networks
• Solid understanding of data center operations, server platforms, and enterprise networking principles
• Practical experience with IT service management processes (ITIL/ITSM)
• Basic proficiency with Linux/Unix operating systems and command-line tools
• Proven ability to manage operational KPIs, incidents, and escalations
• Analytical skills with a proactive mindset and strong sense of ownership
• Ability to lead teams in high-pressure environments
• High proficiency in spoken and written English

Bonus qualifications:

• Relevant certifications and trainings in data center management or infrastructure support

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and ensure alignment with the role requirements. Qualified candidates will then be submitted to our client for consideration. Please do not contact the client directly—all communication and coordination will be managed through Get A Job.ai to ensure a smooth process for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure fair treatment throughout the recruitment process.