- Company: Get A Job.ai
- Location: Düsseldorf
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
Responsibilities
We are representing a confidential healthcare software organization in their search for a Customer Support professional in Düsseldorf. In this role, you will:
- Serve as the first point of contact for customers with technical and application-related questions via phone and email
- Receive support requests in a friendly, service-oriented manner, analyze issues, and provide quick, understandable solutions
- Document all inquiries and resolutions carefully in the ticketing system
- Escalate complex cases to second-level support or specialized departments as needed
- Provide structured customer feedback to the product team to support continuous software improvement
- Contribute to the development of support materials such as knowledge base articles, tutorials, and FAQs
What We're Looking For
- Professional experience in telephone customer support, ideally in IT or software environments
- Completed vocational training or degree with technical or commercial focus, or comparable qualification
- Strong service orientation, excellent communication skills, and genuine enjoyment in working with people
- Structured, solution-oriented work approach with the ability to remain friendly and composed in stressful situations
- Excellent German language skills, both written and spoken
- Knowledge of the German healthcare system, particularly in care services, as well as billing or industry-specific software is a strong advantage
How We Work With You
Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your experience and career goals. Once we confirm a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly, as all communication is coordinated through our recruiting team to ensure a professional and streamlined process.
Pay
Compensation details will be discussed during the screening process based on your qualifications and experience.
Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity in their teams.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in Düsseldorf, Nordrhein-Westfalen
Weather right now in Düsseldorf, Nordrhein-Westfalen: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
North Rhine-Westphalia or North-Rhine/Westphalia, commonly shortened to NRW, is a landlocked state in Western Germany. With more than 18 million inhabitants, it is the most populous state in Germany. Apart from the city-states, it is also the most densely populated state in Germany. Covering an area of 34,084 km2 (13,160 sq mi), it is the fourth-largest German state by size.
🇩🇪 Relocation safety for Germany: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Germany: 3.7% — via World Bank
GDP per capita in Germany: $60,496 — via World Bank
Consumer price inflation in Germany: 2.2% (annual) — via World Bank
Real GDP growth in Germany: 0.2% (annual) — via World Bank
Statutory minimum wage in Germany: €2,343/month — via Eurostat
Cost of living in Germany: 9.1% above the EU average — via Eurostat
Job vacancy rate in Germany: 2.8% — via Eurostat
Average hours worked per year in Germany: 1,332 — via OECD
Nearby green space: 4 parks within 1.5km — closest is Graf-Adolf-Platz (675m). via OpenStreetMap
Nearest public transit: Heinrich-Heine-Allee (station, 118m). via OpenStreetMap
- Elevation 43m (141 ft)
Source: Wikipedia (state)
Market context
- Similar listings in Düsseldorf 1
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Support (m/w/d) – Pflegesoftware
- Employer Get A Job.ai
- Location Düsseldorf
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 7, 2026
- Apply by October 7, 2026
- Country Germany
- Overview Full job description on this page (299 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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