Lead Customer Success Engineer – East

About This Opportunity

We are representing a confidential data security and governance technology organization in their search for a Lead Customer Success Engineer based in the Eastern United States. This is a strategic technical role focused on driving long-term customer outcomes across enterprise data security, privacy, and AI governance platforms.

The ideal candidate will combine deep technical expertise with exceptional stakeholder management skills, serving as the primary technical owner for high-value enterprise and strategic accounts. You'll lead onboarding, adoption, optimization, and expansion initiatives while proactively identifying risk and opportunity across the customer lifecycle.

Responsibilities

• Lead customer account setup, technical onboarding, and stakeholder orientation across administration portals and support channels
• Develop and execute technical success plans and adoption roadmaps tied to business outcomes and measurable value
• Conduct technical assessments and recommend solutions across data security posture management, privacy, data security, and AI governance offerings
• Perform regular technical health checks assessing data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews
• Analyze platform usage and customer environments to identify expansion opportunities and conduct success planning sessions
• Monitor engagement signals to detect churn risk early and define mitigation plans with actionable technical insights
• Build business cases articulating value realization and expansion opportunities; schedule checkpoint reviews with key stakeholders
• Engage executive stakeholders including CISO, CIO, Chief Privacy Officer, and Chief Data Officer with clear risk, status, and opportunity updates
• Partner with Sales and Customer Success leadership on adoption, expansion, and renewal initiatives
• Operate within a long-term account assignment model covering Strategic and Enterprise accounts with significant annual contract value

What We're Looking For

• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer)
• Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures
• Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes
• Familiarity with DSPM, Privacy, or AI Governance platforms is a significant plus
• Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry credentials
• Proven ability to translate business outcomes into technical adoption roadmaps and quantifiable value
• Executive stakeholder engagement skills with the ability to synthesize technical, business, and risk signals into clear recommendations
• Excellent communication, cross-functional collaboration, and stakeholder management capabilities
• Natural collaboration style combined with strong organizational skills and technical articulation

How We Work with You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and career goals. Once we've confirmed mutual fit, we will submit your profile to our client for consideration. Please do not attempt to contact the client organization directly, as all communications are managed through our recruiting process to ensure a professional and coordinated experience.

Pay

Compensation details including pay range and structure will be discussed during the screening process based on your experience, location, and the client's compensation framework.

Equal Opportunity: Get A Job.ai is committed to equal employment opportunity. We do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, veteran status, or any other protected classification.