Senior Customer Engineer

About This Opportunity

We are representing a fast-growing technology company in the EMEA region that is transforming how enterprise teams build digital experiences. Our client has developed a collaborative platform that bridges product, design, engineering, and marketing workflows, enabling teams to ship production-ready features faster and more efficiently.

As a Senior Customer Engineer, you will guide strategic enterprise customers through complex technical implementations, ensuring they achieve measurable business impact. This is a high-visibility role where you'll work directly with senior stakeholders and technical teams across our client's largest accounts in EMEA, influencing both customer outcomes and product direction.

Responsibilities

• Lead Enterprise Customer Implementations: Own the complete technical onboarding and implementation lifecycle for strategic enterprise accounts, from initial deployment through platform integration and business alignment
• Drive Adoption and Long-Term Value: Partner with customers throughout their journey—onboarding, expansion, and optimization—to ensure sustained usage, activation, and measurable business outcomes across technical and business stakeholders
• Serve as Senior Technical Advisor: Act as a trusted subject matter expert, helping customers identify high-value use cases, implement best practices, and translate platform capabilities into scalable solutions
• Design and Deliver High-Impact Enablement: Lead technical workshops, onboarding sessions, advanced training programs, and executive briefings for diverse audiences ranging from developers to C-level stakeholders
• Own Advanced Troubleshooting: Serve as the escalation point for complex technical challenges, partnering with support, product, and engineering teams to diagnose issues and deliver quality resolutions
• Influence Product Roadmap: Synthesize customer feedback and implementation patterns to inform product priorities and enhancements in collaboration with product and engineering teams
• Develop Scalable Resources: Create enablement assets, documentation, playbooks, code samples, and implementation guides that support repeatable customer success at scale
• Partner Cross-Functionally: Collaborate with sales, customer success, product, and engineering teams to ensure smooth handoffs and consistent customer experiences aligned with strategic goals

What We're Looking For

• Strong Front-End Engineering Experience: 6+ years working with HTML, CSS, JavaScript, and modern frameworks (React, Vue, Angular, or similar), with a proven track record of delivering scalable production solutions
• Enterprise Implementation Expertise: Experience leading technical implementations for enterprise customers, including discovery, solution design, onboarding, and adoption, working effectively with both engineers and executives
• Headless and Composable Architecture Knowledge: Deep familiarity with APIs, GraphQL, CMS integrations, design systems, component-based architectures, and enterprise content workflows
• AI and Workflow Fluency: Experience with AI-powered development workflows, prompt-based systems, or LLM-enabled products, with the ability to guide customers on practical production applications
• Customer-Facing Technical Judgment: Strong ability to communicate complex technical concepts clearly, guide trade-off discussions, and build trust with both technical and non-technical audiences
• Problem-Solving Mindset: Proactive, detail-oriented approach to diagnosing complex issues, identifying root causes, and driving practical solutions across customer and internal teams
• Strategic Thinking: Ability to identify patterns across customers, connect technical work to business outcomes, and convert customer needs into actionable product feedback
• Adaptability and Ownership: Comfortable operating in fast-moving environments with evolving priorities, taking ownership, and continuously improving the customer experience

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening to understand your background and career goals. If there's a strong match, we'll submit your candidacy to our client and guide you through their interview process. Please apply exclusively through Get A Job.ai—direct contact with the client is not part of this process.

Pay

Pay via Get A Job.ai: €120,000 - €160,000 total compensation (including base salary and target variable pay), plus equity and comprehensive benefits.

Additional Benefits: This fully remote role includes unlimited time off (3 weeks minimum), mental health days, 12 weeks paid parental leave, home office budget, learning & development budget, co-working space reimbursement, health insurance with employer-paid premiums, life and disability coverage (location dependent), retirement contributions (location dependent), and equity with a four-year vesting schedule and ten-year exercise window.

Get A Job.ai is committed to inclusive hiring practices and is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status, or any other legally protected status.