Lead Support Engineer (f/m/d)

Responsibilities

Our client, a global retail technology organization, is seeking a Lead Support Engineer to ensure the stability, efficiency, and evolution of order and inventory orchestration systems. In this role, you will:

• Manage daily operations and service commitments: Organize ticket processing, guarantee service levels including stock accuracy KPIs and delivery timelines, and provide reinforced support during peak commercial activity periods.
• Resolve incidents and drive continuous improvement: Analyze root causes of bugs, optimize monitoring through dashboards and control towers, and automate recurring processes using technology tools and AI.
• Lead transformation projects: Challenge future functionalities with the product team, support evolution of ERP modules, and anticipate migration trajectories for major system upgrades.
• Communicate and provide on-call support: Ensure clear communication with stakeholders during maintenance windows and participate in on-call rotations for critical functions.

What We're Looking For

• Education and experience: Engineering degree (ideally in computer science) or equivalent background with proven experience in support engineering roles.
• Business and technical expertise: Strong knowledge of supply chain and logistics processes, plus successful experience with ERP systems, specifically SAP SD and MM modules.
• Automation mindset: Passion for eliminating repetitive tasks, data tracking, and integrating AI into operational optimization.
• Technical stack familiarity: Experience with SAP ECC (SD and MM modules), monitoring dashboards, ticketing tools, and logistics control systems. Knowledge of S/4HANA migration paths is a plus.
• Soft skills: Team-oriented mindset, excellent communication abilities, rigor, priority management, and participative leadership style.
• Languages: Fluent English is essential for daily international collaboration.

How We Work With You

We are Get A Job.ai, representing a confidential client in the retail technology sector. When you apply through our platform at getajob.ai, our talent team will screen your profile and guide you through the process. If your qualifications align, we will submit your candidacy to our client for consideration. Please do not contact the client directly—all communication flows through Get A Job.ai to ensure a smooth and professional experience.

Employment Details

This is a permanent (CDI) position based in Lille, France, with a hybrid work arrangement allowing up to two days of remote work per week. The role requires fluent English and involves periodic on-call responsibilities.

Equal Opportunity: Get A Job.ai is committed to inclusive recruitment practices. We welcome candidates from all backgrounds and abilities, and we provide reasonable accommodations throughout our selection process upon request.