Lead Customer Success Engineer – West

About This Opportunity

We are representing a confidential data security and AI governance platform provider in their search for a Lead Customer Success Engineer based in the Western United States. Our client is a market-leading organization that serves enterprise and strategic accounts globally, helping organizations manage data security posture, privacy compliance, and AI governance at scale.

This is a high-impact technical role where you'll own long-term customer outcomes across a sophisticated SaaS platform. You'll drive adoption, identify expansion opportunities, and serve as the trusted technical advisor to C-level stakeholders including CISOs, CIOs, Chief Privacy Officers, and Chief Data Officers.

Responsibilities

• Lead customer onboarding and account setup; facilitate stakeholder orientation sessions and introduce customers to administration portals and support channels
• Drive platform adoption by conducting usage analysis, environment assessments, and strategic planning sessions aligned with business outcomes
• Perform technical assessments and recommend solutions across data security posture management, privacy compliance, data security, and AI governance capabilities
• Execute technical health checks and quarterly value reviews; assess customer security, privacy, and AI governance posture
• Monitor engagement signals to proactively identify churn risk; develop and execute mitigation plans with actionable technical insights
• Build business cases for expansion opportunities; articulate value realization and schedule checkpoint reviews with key stakeholders
• Engage executive stakeholders with clear risk assessments, status updates, and roadmap alignment discussions
• Collaborate with Sales and Customer Success leadership on adoption initiatives, renewal strategy, and expansion planning
• Own the technical success plan and adoption roadmap for Strategic and Enterprise accounts with significant ARR
• Partner cross-functionally to influence customer outcomes tied to growth potential and contract value

What We're Looking For

• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer)
• Hands-on expertise with cloud platforms (AWS, Azure, GCP), data platforms, SaaS applications, security technologies, and enterprise architectures
• Proven track record conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes
• Experience with DSPM, Privacy, or AI Governance platforms strongly preferred
• Industry certifications such as AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, or CIPM preferred
• Demonstrated ability to translate business objectives into technical adoption roadmaps and quantifiable value
• Executive engagement skills with experience presenting to and advising CISO, CIO, Chief Privacy Officer, and Chief Data Officer level stakeholders
• Ability to synthesize complex technical, business, and risk information into clear, actionable recommendations
• Excellent communication, cross-functional collaboration, and stakeholder management capabilities
• Strong organizational skills combined with technical depth and customer success mindset

How We Work With You

When you apply through Get A Job.ai, a member of our talent team will review your qualifications and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration. Our team will support you throughout the interview process and offer stage.

Please do not contact the client directly. All applications and inquiries should be directed through Get A Job.ai to ensure proper coordination and to protect your candidacy.

Pay

Compensation for this role varies by U.S. geographic zone and reflects total target compensation including base salary and performance-based bonus. Pay ranges from $127,200–$325,600 USD annually depending on location, experience, and qualifications. The client offers comprehensive benefits including health coverage, unlimited PTO, 401(k) matching, and professional development opportunities.

Equal Opportunity

Get A Job.ai is committed to equal employment opportunity. We do not discriminate on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status, or any other protected classification.