Senior Customer Success Manager – Mid-Market, TX

About This Opportunity

Our talent team is representing a confidential EdTech organization in a search for a Senior Customer Success Manager - Mid-Market, TX. This role is critical to driving adoption and retention across a portfolio of school districts in Texas. You will manage complex, high-value relationships with educational leaders, guide implementation strategies, and deliver measurable outcomes in a fast-paced environment.

This is a regional position requiring deep familiarity with the Texas K-12 landscape, including state education agency dynamics and district decision-making processes. You should live in Texas or bring extensive Texas EdTech experience to be considered.

Responsibilities

In this role, you will own a portfolio of mid-market school district relationships and drive the following outcomes:

• Portfolio Growth and Retention: Manage approximately 50-75 mid-market districts, maintaining Net Revenue Retention (NRR) above target through strategic expansions and price management.
• Product Adoption: Drive active usage across districts by delivering high-impact training, creating scalable support materials, and embedding tools into daily workflows.
• Churn Mitigation: Identify at-risk accounts, execute intervention playbooks, and maintain gross churn below company thresholds with a focus on 90-day renewal action plans.
• Multi-Stakeholder Discovery: Run structured discovery across district roles (Directors of Technology, Curriculum & Instruction, ELL, cabinet-level leaders) and map solutions to each persona's priorities.
• Strategic Relationship Management: Build trust with executive leadership through data-driven storytelling and consultative engagement.
• Leadership and Mentorship: Contribute insights to the Customer Success playbook, drive cross-functional strategy, and mentor junior team members.

Key Metrics of Success: Revenue Retention (GRR, NRR), Churn Rate, Pilot Conversion, Expansion Growth, Operational Excellence.

What We're Looking For

Required Experience:

• 3-7 years as an individual contributor managing mid-market or enterprise accounts in a SaaS environment, ideally in EdTech.
• Demonstrated track record of meeting or exceeding NRR and GRR targets.
• Direct experience leading commercial conversations across renewals, expansion, and pricing.
• Comfortable navigating complex, multi-stakeholder organizations and building relationships at the executive level.
• Technical proficiency in Salesforce or a comparable CRM.
• Willingness to travel within Texas as needed to support district relationships (approximately 30%).

Preferred Experience:

• Background in education as a former teacher, coach, or school administrator is a plus.

Skills and Competencies:

• Ownership Mentality: You take full responsibility for your portfolio with urgency and a bias toward action.
• Commercial Fluency: You are comfortable leading complex financial negotiations, including pricing adjustments and expansion opportunities.
• Texas K-12 Expertise: You possess a deep understanding of the Texas educational landscape, including TEA/SBOE dynamics.
• Relationship-Driven: You build deep trust with teachers and district leaders alike.
• Team Selling Approach: You operate as the "CEO of your accounts," proactively mobilizing cross-functional partners to deliver results.
• Consultative Discovery: You run structured discovery, translate insights into prescriptive recommendations, and guide leaders toward the right solution.
• Book Segmentation & Prioritization: You independently segment your portfolio by ARR, strategic influence, and use case potential to focus time where it drives the most impact.
• Executive Communication: You are concise, credible, and compelling with senior district leaders.

How We Work with You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen your application and conduct an initial interview. If there is a strong mutual fit, we will submit your profile to our client for consideration. Please do not contact the client directly, as all communication is managed through our team to ensure a smooth and confidential process.

Pay

Pay details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status.