Brand Experience Manager (m/f/d)

About This Role

We are representing a fast-growing European beauty brand in their search for a Brand Experience Manager based in Berlin. Our client is a certified B Corp in the clean beauty space, with products available across multiple markets and major retail partnerships.

In this role, you will own the end-to-end customer and brand experience across all touchpoints, both digital and physical. You'll be responsible for mapping and optimizing the customer journey, shaping unboxing and product experiences, and transforming customer insights into actionable strategies that keep the brand consistent and beloved at every interaction.

Responsibilities

• Own the complete customer journey across all channels, identifying and resolving friction points through data analysis, surveys, and customer feedback
• Partner with Marketing, Website, and CRM teams to personalize digital experiences at scale
• Lead unboxing and product experience initiatives—including packaging, inserts, and merchandise—collaborating with Creative and Product Development on launches, artwork approvals, and regulatory compliance
• Build data-driven customer segmentation and personas with CRM and Data teams to enable tailored customer journeys
• Own Voice of Customer programs (reviews, surveys, social listening, support channels) and brand perception studies, translating insights into dashboards and strategic recommendations
• Track CX and brand health KPIs including NPS, repurchase rate, churn, and Brand Health Index
• Maintain brand consistency across tone, visuals, and copy; manage the Brand Book and ensure correct use of sustainability certifications
• Mentor junior team members on tools, processes, and best practices
• Manage cross-functional brand projects from concept to launch

What We're Looking For

• Several years of experience in customer experience, brand marketing, or customer insights, ideally within beauty, lifestyle, or consumer brands
• Proven ability to translate data and customer feedback into actionable strategy and measurable business outcomes
• Experience managing cross-functional projects across marketing, product, creative, and operations teams
• Demonstrated expertise in customer segmentation, journey mapping, and end-to-end CX reporting
• Experience coaching or mentoring junior team members
• Highly organized, analytical, and detail-oriented with strong project management skills across multiple parallel workstreams
• Collaborative, calm, and adaptable in fast-moving scale-up environments
• Fluent in English; additional European languages (German, French, Spanish, or Italian) are a strong plus
• Experience working with packaging design and production teams is highly desirable

How We Work With You

When you apply through Get A Job.ai, our talent team will review your application and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication should go through our recruitment team to ensure a smooth and professional process.

This is a hybrid position based in Berlin, offering the flexibility to work from home when needed while enjoying a collaborative office environment in Prenzlauer Berg. Our client offers a dynamic start-up atmosphere with flat hierarchies, professional growth opportunities, employee discounts on products, wellness benefits, and a dog-friendly workspace with complimentary refreshments.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to providing equal employment opportunities to all individuals regardless of race, color, ethnicity, religion, gender, gender identity, sexual orientation, age, disability, or any other protected status.