Customer Support Specialist

About This Opportunity

We are representing a confidential private markets technology firm seeking a Customer Support Specialist to join their growing team. This remote-friendly role offers an excellent entry point for professionals interested in building expertise in B2B SaaS support while working with sophisticated financial services clients.

Our client operates across the United States and Canada, providing their team members with flexibility to work remotely or from physical office locations. This position is ideal for someone who enjoys solving complex technical problems, building customer relationships, and developing expertise in enterprise software.

Responsibilities

• Provide technical assistance to customers through multiple channels including phone, email, and chat, ensuring timely resolution of issues
• Develop deep product knowledge and serve as a go-to resource for software best practices and customer guidance
• Build and maintain strong relationships with B2B customers, acting as their trusted advisor
• Collaborate with Customer Success Managers, Product Managers, and Engineering teams to identify and implement customer solutions
• Gather and communicate customer feedback to inform product development priorities
• Participate in cross-functional initiatives and strategic projects
• Create and refine internal documentation, processes, and procedures
• Support team culture by sharing knowledge and assisting colleagues

What We're Looking For

• Bachelor's degree, preferably in Finance, Accounting, Economics, MIS, or a business-related field
• 2+ years of professional experience in customer support, technical support, or related roles
• Excellent written and verbal communication skills
• Assertiveness and persistence in resolving customer requests
• Team-oriented mindset with high empathy and passion for helping others
• Strong troubleshooting, problem-solving, and analytical capabilities
• Excellent time management and organizational abilities
• Strong technical aptitude with eagerness to learn new systems and technologies
• Interest in developing skills applicable to Customer Success, Technical Consulting, Sales, or Customer Enablement

How We Work With You

When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening. If your background aligns with our client's needs, we will submit your profile for their consideration and coordinate the interview process. Please do not contact the client directly—all communication regarding this opportunity should go through Get A Job.ai to ensure proper representation.

Pay

Pay via Get A Job.ai will be competitive and commensurate with experience. Our client offers comprehensive benefits including health, dental, and vision coverage, life and disability insurance, mental wellness support, flexible time off, 401k, professional development stipend, and work-from-home setup allowance.

Equal Employment Opportunity

Get A Job.ai is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.