Onboarding Project Manager

About This Opportunity

We are representing a confidential hospitality technology organization in their search for an Onboarding Project Manager to join their European operations. Our client powers properties across the globe, helping hoteliers transform their operations through an integrated platform.

This is a remote position based in Europe, ideal for a hospitality professional with project management expertise who is passionate about delivering exceptional customer experiences in a SaaS environment.

Responsibilities

• Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to account management
• Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
• Serve as the primary point of contact for onboarding customers, driving clear communication and stakeholder alignment throughout the project lifecycle
• Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
• Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction
• Coordinate cross-functional collaboration across sales, onboarding, product, support, professional services, and account management teams
• Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success

What We're Looking For

Required Qualifications:

• Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken
• Minimum 4 years of experience in hotel operations or hotel management
• At least 1 year of project management experience within a SaaS or customer-facing environment
• Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization
• Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment
• Strong communication, relationship management, and customer-facing presentation skills
• Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs

Preferred Qualifications:

• At least 1 year of project management experience within a hospitality SaaS environment
• Previous experience with customer implementation and onboarding at a hospitality technology company
• Familiarity with CRM platforms, support ticketing systems, or other customer operations tools

How We Work With You

When you apply through Get A Job.ai, our talent team will review your application and conduct an initial screening to understand your background and career goals. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we serve as your advocate and main point of contact.

Important: Please apply exclusively through Get A Job.ai. Do not attempt to contact the client directly, as this may disqualify your application.

Pay

Compensation details will be discussed during the screening process and are competitive with market rates for this role and location.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes candidates from all backgrounds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, disability status, or any other protected characteristic.