Manager, Customer Success – Commercial Markets

About This Opportunity

Our talent team is representing a confidential geospatial technology organization seeking a Manager, Customer Success - Commercial Markets to lead their global team of high-touch Customer Success Managers. This is a hybrid role requiring three days per week in either San Francisco or Washington D.C.

In this leadership position, you'll drive adoption, retention, and expansion across key commercial accounts in agriculture, energy, insurance, finance, and enterprise technology sectors. You'll serve as the senior escalation point for strategic enterprise relationships while partnering closely with sales, product, and technical teams to deliver measurable business value.

Responsibilities

• Lead and mentor a global team of Customer Success Managers across US and European regions
• Own commercial performance metrics including Gross Retention, Net Retention, NPS, account expansion, and team hiring targets
• Serve as senior escalation point for critical enterprise accounts, navigating complex stakeholder dynamics
• Partner with Regional Sales Directors and Account Executives to align account growth strategies during renewals and expansion
• Co-lead executive business reviews and establish ROI frameworks to demonstrate business impact
• Analyze customer usage data, product telemetry, and health scores to identify expansion opportunities and mitigate churn risk
• Collaborate with Pre-Sales, Solutions Engineering, and Professional Services to ensure smooth post-sale implementation
• Act as voice of the customer with Product Management to align commercial requirements with product roadmap
• Establish best practices for high-touch customer engagement and value delivery across the team

What We're Looking For

Required Qualifications:

• 4+ years of customer success, account management, or strategic customer-facing experience in enterprise B2B SaaS or technology
• 2+ years in a supervisory or team leadership role
• Deep understanding of commercial business models and how enterprise customers generate revenue, measure ROI, and evaluate technology trade-offs
• Track record building relationships with C-suite and VP-level stakeholders within complex enterprise organizations
• Ability to align cross-functional internal teams around customer outcomes
• Proficiency with CRM and Customer Success tools (Salesforce, Gainsight, Zendesk)
• Exceptional verbal and written communication skills with ability to translate technical concepts into business value for executive audiences

Preferred Qualifications:

• Experience with Earth Observation, GIS, or geospatial solutions
• Familiarity with how commercial enterprise accounts integrate location intelligence into business processes
• Experience leading organizational change management within large, complex entities
• Experience leveraging AI technologies to increase team efficiencies
• Deep domain experience in Agriculture, Energy, Insurance, Finance, or Supply Chain verticals

How We Work With You

When you apply through Get A Job.ai, our experienced recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we'll provide guidance and support to help you succeed.

Important: Please apply only through Get A Job.ai. Do not attempt to contact the client directly, as this may disqualify your candidacy.

Pay

Pay details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to building an inclusive community. We welcome applications from candidates of all backgrounds and provide equal employment opportunity regardless of race, color, religion, national origin, age, sex, gender identity, disability, veteran status, sexual orientation, or any other protected classification.