Lead Customer Success Manager – West

About This Opportunity

We are representing a confidential enterprise workflow automation client in their search for a Lead Customer Success Manager based in the Western United States (PST or MST). This is a remote position requiring exceptional strategic acumen, deep enterprise experience, and the ability to drive measurable business outcomes across complex technology accounts.

Our client serves high-growth and established enterprises across multiple sectors. As their Lead CSM, you will own retention and value realization for their most strategic accounts, partnering closely with sales and technical teams to accelerate expansion and cement long-term relationships at the C-suite level.

Responsibilities

• Own net retention, customer health, and strategic alignment across a portfolio of high-ARR enterprise accounts
• Partner with Account Executives to identify expansion opportunities, co-develop account plans, and position new capabilities aligned to customer technical roadmaps
• Collaborate with Forward-Deployed Engineers and technical leads to ensure delivery aligns with business outcomes and accelerates time-to-value
• Build scalable Customer Success playbooks and elevate executive engagement standards with extreme ownership
• Cultivate multi-threaded relationships across business and technology leadership (CIO, CISO, CTO, VPs of Engineering, Product Leads)
• Lead executive business reviews (EBRs/QBRs) that demonstrate clear ROI and shift conversations from product usage to business impact

What We're Looking For

• 10+ years in Enterprise Customer Success, Account Management, or Technical Account Management with high-ARR, complex platforms
• Proven track record partnering with Sales to nurture and close upsells, expansions, and renewals in multi-stakeholder environments
• Deep experience collaborating with Forward-Deployed Engineers, Solutions Architects, and product delivery teams to translate technical achievements into commercial value
• Self-motivated leader with high autonomy who excels in ambiguous, fast-paced environments and takes full accountability for outcomes
• Outstanding executive presence with ability to challenge and advise C-level leaders on technology strategy and operational efficiency
• Domain knowledge in high-tech industries (cloud native, hardware/software OEMs, AI/ML platforms) is a strong plus
• Must be authorized to work for any employer in the U.S.; visa sponsorship is not available

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team conducts an initial screen to understand your background and fit for the role. We then submit qualified candidates to our client for consideration. Please do not contact the client directly during the recruitment process.

Pay

Target total annual earnings (salary + commission): $190,000–$220,000 OTE

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.