Customer Success Manager – WE

About This Opportunity

We are representing a fast-growing global technology company that provides personalization and customer data solutions to leading e-commerce brands. Our client is expanding their Customer Success team across Western Europe and seeks an experienced Customer Success Manager to join their mission-driven organization.

This is a remote role based in the UK, offering the opportunity to work with top-tier retail and e-commerce clients across multiple European markets. You'll act as a trusted advisor, helping businesses leverage data-driven insights to transform their customer engagement strategies.

Responsibilities

• Build and maintain long-term strategic relationships with enterprise clients in the e-commerce and retail sectors
• Serve as a trusted advisor and industry expert, challenging conventional approaches and introducing best practices
• Ensure clients derive continuous value from the customer data platform throughout the partnership lifecycle
• Educate clients on industry trends and align platform capabilities with their business goals and strategies
• Act as the bridge between client needs and internal teams, ensuring mutual success for both parties
• Drive adoption of data-driven decision-making processes, replacing intuition with hypothesis-driven insights
• Guide clients through complex business challenges using analytical frameworks and performance metrics

What We're Looking For

Required qualifications:

• 2-3 years of B2B SaaS experience, preferably in e-commerce analytics, marketing technology, or related fields
• Previous Account Management, Customer Success Management, or similar client-facing role
• Strong business acumen with ability to quickly understand diverse business models and industry trends
• Deep knowledge of e-commerce, digital marketing, and current industry movements
• Experience leading projects or teams, or entrepreneurial B2B background
• Familiarity with several of these domains: online analytics, BI, performance marketing, marketing automation, A/B testing, personalization, campaign optimization, customer segmentation, attribution modeling, predictive analytics
• Ability to identify critical KPIs and apply analytical concepts to business situations
• Understanding of marketing cloud technology ecosystems
• Self-organized and comfortable navigating ambiguity independently
• Native-level fluency in English

Preferred qualifications:

• Fluency in Danish, Dutch, Swedish, or German

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening conversation. If there's a strong mutual fit, we'll submit your candidacy to our client for consideration. Throughout the process, we'll provide guidance and support to help you present your best self.

Please do not contact the client directly. All applications and communications should go through Get A Job.ai to ensure proper representation and coordination.

Pay

Compensation details will be discussed during the screening process and are competitive with market rates for this role and location.

Equal Employment Opportunity: Get A Job.ai is committed to creating a diverse and inclusive recruitment process. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.