Lead AI Solutions Architect, Customer Success

About This Opportunity

Our talent team is representing a confidential SaaS organization seeking a Lead AI Solutions Architect to join their Customer Success professional services practice in Sweden. This is a senior technical role where you will design and lead the implementation of AI-powered customer experience solutions for enterprise clients across telecommunications, financial services, retail, and other industries.

You will serve as the technical authority on complex customer programs, guiding implementation teams through sophisticated AI architectures that combine conversational AI, cloud infrastructure, and enterprise integrations. This role sits at the intersection of AI innovation and enterprise-scale delivery—your work will impact millions of end users.

Responsibilities

Solution Architecture

• Define end-to-end AI solution architectures for customer programs involving virtual agents, copilots, knowledge systems, and workflow automation
• Design integrations between cloud contact center platforms, AI services, enterprise applications, and data platforms
• Establish architectural standards for scalability, resilience, security, and maintainability
• Review and approve technical designs produced by project teams

Technical Leadership

• Serve as the technical authority for assigned customer engagements
• Lead architecture workshops and technical design sessions with customers
• Guide consultants and implementation teams through complex technical challenges
• Provide governance throughout delivery to ensure alignment with approved architecture

AI & Data Design

• Design AI use cases including virtual agents, agent copilots, knowledge systems, and analytics solutions
• Define data requirements, integration patterns, and AI governance considerations
• Ensure responsible AI practices are incorporated into solution designs

Customer Engagement

• Advise customer technical stakeholders on architecture decisions and trade-offs
• Present technical recommendations to enterprise architects, IT leaders, and platform owners
• Build trusted-advisor relationships with customer technical teams

Practice Contribution

• Contribute reusable assets, reference architectures, and best practices
• Mentor consultants and senior consultants
• Support presales activities for complex technical opportunities

What We're Looking For

• 7+ years of experience in solution architecture, technical consulting, or enterprise software delivery
• At least 3 years focused on AI or conversational/customer experience platforms
• Hands-on familiarity with cloud contact center platforms (CCaaS/CPaaS), including routing, digital channels, and developer APIs
• Proven track record designing and deploying AI-powered solutions in production environments—virtual agents, LLM-based copilots, knowledge management systems, or predictive analytics
• Solid understanding of cloud architecture patterns (AWS, GCP, or Azure) and integration technologies such as REST/GraphQL APIs, event streaming, and identity/security protocols
• Experience leading architecture design sessions, producing technical documentation, and presenting to senior technical and non-technical stakeholders
• Comfort operating in a global, matrixed professional services environment—managing scope, quality, and customer relationships simultaneously
• Strong communication skills: able to translate complex technical concepts for business audiences and business requirements into precise architectural decisions
• Familiarity with responsible AI principles, data governance, and security-by-design practices in enterprise contexts
• Industry experience in telecommunications, financial services, or airlines is a plus

How We Work with You

When you apply through Get A Job.ai, a member of our recruiting team will review your background and conduct an initial screen. If there's a strong match, we will submit your profile to our client for consideration. You'll then meet with the hiring manager and other members of the interview team—typically no more than five interviews total.

Important: Please apply only through Get A Job.ai. Do not contact the client directly, as we are managing this search exclusively on their behalf.

Pay

Compensation details will be discussed during the screening process and are competitive for the Swedish market and this level of seniority.

Equal Opportunity: Get A Job.ai is committed to fair and inclusive hiring practices. We evaluate all candidates based on qualifications and experience without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.