- Company: Get A Job.ai
- Location: Poland
- Salary: Pay not listed
- Work type: Remote
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential luxury retail organization seeking Junior Customer Service Specialists for a fixed-term contract running from October 14th, 2026, until February 28th, 2027. This is an excellent opportunity to gain international customer service experience in a multilingual environment while working remotely from Poland.
Our client operates global business services across multiple continents, delivering high-quality support to customers worldwide. You'll be part of a diverse team handling inquiries across various channels and languages.
Responsibilities
- Deliver high-quality customer service via email, phone, and chat channels
- Build and nurture customer relationships by understanding needs and resolving queries efficiently
- Maintain thorough knowledge of products, policies, and processes to support customer inquiries
- Contribute to service quality improvements by identifying and submitting process enhancement suggestions
- Follow up with customers to ensure complete issue resolution
- Handle sensitive customer information in full compliance with GDPR and local regulations
- Act as a customer advocate when collaborating with internal departments
What We're Looking For
Required:
- Fluency in English and at least one of the following languages at B2 level or higher: Dutch, French, German, Italian, Spanish, Portuguese, or Greek
- Strong customer service orientation with quick learning ability
- High degree of accuracy and attention to detail
- Excellent communication and cooperation skills
- Strong cultural awareness and sensitivity
Preferred:
- Experience with SAP and/or service management tools such as ServiceNow
- Comprehensive understanding of the local culture of supported countries
- Previous work experience in a virtual, multi-national setup
- Knowledge of eCommerce business operations
How We Work With You
When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If your profile matches the client's requirements, we will submit your application on your behalf and guide you through the interview process. Please do not contact the client directly—all communication flows through our talent team to ensure a professional experience for everyone involved.
Pay
Compensation details will be shared via email with candidates selected for interviews.
Benefits through our client include: learning and career development programs, global employee assistance program, hybrid and flexible work options, paid volunteering leave, employee discount programs, private medical coverage, life insurance, benefits platform, employee social fund, and recognition awards.
Get A Job.ai is an equal opportunity recruiter. We are committed to fair, inclusive recruitment practices and connecting talented professionals with organizations that value diversity and belong.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Junior Customer Service Specialist (multilingual, fixed-term contract)
- Employer Get A Job.ai
- Location Poland · Remote-friendly
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 2, 2026
- Apply by October 2, 2026
- Country Poland
- Overview Full job description on this page (391 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Service Specialist
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Customer Service Specialist
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