ServiceNow QA Consultant (CSM/ITSM)

Responsibilities

We are representing a confidential technology organization seeking a ServiceNow QA Consultant with strong expertise in Customer Service Management and IT Service Management modules. In this role, you will:

• Configure, customize, and enhance ServiceNow CSM and ITSM solutions to meet business requirements
• Collaborate with Product Owners, Solution Architects, developers, and business stakeholders to translate requirements into technical and testing solutions
• Design, create, and maintain Automated Test Framework (ATF) tests to ensure platform quality and release readiness
• Structure and continuously improve reusable test libraries and automated test assets
• Define comprehensive test strategies, scenarios, and test cases for new features, enhancements, and platform releases
• Review requirements to ensure solutions meet functional, quality, and usability standards
• Support defect management, root cause analysis, regression testing, and release validation activities
• Review and optimize existing ATF implementations and recommend improvements
• Promote quality engineering and test automation best practices across the team
• Participate actively in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, and retrospectives
• Work closely with developers to integrate quality assurance throughout the development lifecycle
• Contribute to continuous improvement of development, testing, and delivery processes

What We're Looking For

• Proven experience developing, configuring, and customizing solutions on the ServiceNow platform
• Strong experience with ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) modules
• Strong hands-on experience with ServiceNow Automated Test Framework (ATF)
• Experience designing and maintaining structured test libraries and reusable test assets
• Solid understanding of software testing methodologies, quality assurance principles, and test automation best practices
• Experience with both manual and automated testing approaches
• Understanding of ServiceNow platform administration, configuration, and scalable solution design
• Familiarity with Agile methodologies such as Scrum or Kanban
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and stakeholder management abilities
• Ability to work independently and collaborate effectively within cross-functional teams
• Fluent English, both written and spoken

How We Work with You

When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly, as all communications and interview coordination will be managed through our recruiting team to ensure a smooth process.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Equal Opportunity

Get A Job.ai is committed to providing equal employment opportunities to all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.