Service Improvement Executive

About This Opportunity

We are representing a confidential PropTech client in their search for a Service Improvement Executive. This role is based in Sheffield with a hybrid schedule: 2 days per week in the office and 3 days remote. You'll drive continuous improvement initiatives across the support function, acting as both detective and architect—analyzing data to uncover inefficiencies and designing scalable, technology-forward solutions that elevate the customer experience.

Responsibilities

• Own the data behind the support operation, ensuring the right information is available to understand what's happening across customer journeys
• Analyze contact trends to identify who is contacting support, what they need help with, and when—using data to spot patterns, opportunities, and areas for improvement
• Examine how teams spend their time and break down complex processes to identify bottlenecks and inefficiencies
• Turn insights into practical solutions by improving processes, introducing new workflows, or finding smarter workarounds
• Balance efficiency and cost-saving opportunities with maintaining quality customer experience
• Explore how AI, automation, and other technologies can streamline the support operation
• Assess and implement tools based on their effectiveness and value
• Act as an internal advocate for process changes, pitching new operational methodologies to other departments and securing cross-functional buy-in

What We're Looking For

Essential qualifications:

• Experience working with large volumes of data, spotting the story behind the numbers and turning insights into action
• Previous experience in an operations or data analytics role
• Confident working with data and building dashboards
• Ability to take ideas from concept through to delivery, comfortable learning whatever is needed to make them happen
• Track record of identifying bottlenecks and improving customer experience
• Natural relationship builder, equally comfortable collaborating and presenting to stakeholders
• Strong Excel and Google Sheets skills

Nice to have:

• Experience querying SQL databases or using similar data tools
• Background in customer support or customer-facing environments with understanding of balancing operational efficiency with great customer experience

How We Work With You

As the recruiting partner for this confidential client, our talent team at Get A Job.ai manages the complete hiring process. When you apply through our platform, one of our recruiters will screen your application and conduct an initial conversation. If there's a strong match, we'll submit your profile to the client for consideration. Please note: do not contact the client directly, as all applications must come through Get A Job.ai to be considered.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applicants from all backgrounds and walks of life.