Senior Infrastructure Service Desk Engineer

About This Opportunity

We are representing a confidential managed services provider seeking a Senior Infrastructure Service Desk Engineer based in Sri Lanka. This is a hands-on technical role focused on supporting enterprise-grade infrastructure across virtualisation, networking, storage, backup, and hybrid environments for a diverse customer base.

You will maintain secure, resilient infrastructure platforms while contributing to service improvement, reliability, and effective incident resolution. The position combines deep on-premises infrastructure expertise with exposure to Microsoft 365 and hybrid cloud technologies.

Responsibilities

Core Infrastructure & Platform Operations

• Provide advanced support across primarily on-premises and hybrid customer infrastructure environments
• Administer Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, IIS, and file/print services
• Support on-premises and hybrid Microsoft Exchange environments
• Provision, administer, monitor, and troubleshoot virtual servers across VMware, Hyper-V, and other hypervisors
• Perform OS administration, including patching, performance tuning, and capacity management
• Support Linux servers across mixed environments where required

Networking & Infrastructure Services

• Support switching, routing, firewalls, and VPN connectivity
• Troubleshoot LAN/WAN connectivity issues
• Maintain availability and performance of core infrastructure services

Storage, Backup & Disaster Recovery

• Administer and maintain backup platforms such as Veeam, Rubrik, Cove, and Commvault
• Monitor backup jobs, investigate failures, and maintain recovery capability
• Support disaster recovery planning and testing
• Maintain SAN/NAS storage platforms

Incident, Problem & Change Management

• Troubleshoot complex infrastructure issues across servers, networking, storage, and virtualisation
• Participate in major incident response and resolution
• Conduct root cause analysis and implement preventative measures
• Operate within ITIL-aligned incident, request, and change management processes

Security & Systems Reliability

• Apply system hardening, patching, and infrastructure security best practices
• Support vulnerability remediation and security improvement initiatives
• Maintain least-privilege access across infrastructure systems
• Assist with compliance against internal and customer security standards

Hybrid & Cloud

• Support Microsoft 365 and Azure environments where they integrate with core infrastructure
• Assist with migrations and hybrid configurations
• Support identity integration between on-premises Active Directory and cloud services

What We're Looking For

Required Experience & Skills

• 5+ years of experience in infrastructure engineering or advanced service desk roles, ideally within an MSP environment
• Strong hands-on experience supporting on-premises infrastructure
• Proven capability across server, networking, and virtualisation technologies
• Windows Server administration, including Active Directory, DNS, DHCP, and Group Policy
• VMware and Hyper-V virtualisation
• Backup and recovery platforms such as Veeam, Commvault, Cove, or similar
• Networking fundamentals including TCP/IP, VPNs, firewalls, switching, and routing
• Microsoft 365 administration across Exchange Online, Teams, and SharePoint
• Basic Azure exposure, particularly in hybrid environments
• PowerShell scripting for administration and automation

Desirable Skills

• Experience supporting multiple customers and varied infrastructure environments
• Security tooling, endpoint protection, and vulnerability management experience
• Experience supporting hybrid Microsoft environments
• Familiarity with RMM and PSA platforms
• SharePoint administration experience
• Hands-on data centre experience, including hardware support and physical infrastructure management
• Understanding of ITIL processes and service delivery frameworks

Qualifications & Certifications

• Degree in IT, Computer Science, or equivalent experience
• Microsoft or relevant vendor certifications are highly regarded
• ITIL Foundation is desirable

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening to understand your technical expertise and career goals. If we determine there is a strong match, we will submit your profile to our client for consideration. You will be guided through each stage of the process by our recruiting team.

Please do not contact the client directly. All communication and coordination will be managed through Get A Job.ai to ensure a professional and streamlined experience for all parties.

Pay

Compensation details will be discussed during the screening process based on your experience and the client's budget parameters.

Equal Employment Opportunity: Get A Job.ai is committed to creating a diverse and inclusive recruiting process. We welcome applications from candidates of all backgrounds and experiences.