Senior Customer Relationship Manager (R-19677)

About This Opportunity

We are representing a confidential global data and analytics organisation in their search for a Senior Customer Relationship Manager to join their team remotely from England. Our client operates at the forefront of business intelligence, serving major media agencies, platforms, direct brands, and AdTech vendors worldwide.

This is a strategic, high-impact role focused on retaining and expanding relationships with top-tier enterprise accounts. You'll work with full autonomy, engaging directly with C-level stakeholders and driving multi-dimensional revenue growth through consultative partnership and product adoption strategies.

Responsibilities

• Serve as the primary post-sale contact for highly complex, strategic accounts, navigating multiple buying centres and senior client leadership
• Develop and execute long-range account strategies aligned with client business objectives and sustainable revenue growth
• Lead executive-level conversations and negotiations, influencing senior stakeholders to advance partnership priorities
• Identify expansion opportunities including cross-solution growth, platform integrations, and strategic pilot initiatives
• Deliver significant revenue expansion across your portfolio of high-value accounts
• Monitor client usage data, health indicators, and renewal cycles to proactively implement retention and growth strategies
• Represent client perspectives to influence product positioning and roadmap development
• Mentor junior team members and elevate overall account management standards
• Coordinate with implementation teams to ensure delivery meets or exceeds contracted SLAs and KPIs
• Proactively identify at-risk accounts and execute effective retention strategies

What We're Looking For

• Minimum eight (8) years in post-sale client management leading high-touch enterprise and strategic accounts
• Proven experience in digital advertising, audience data, AdTech, or media sales environments
• Executive relationship mastery with ability to build trust and credibility at senior stakeholder levels
• Strong strategic thinking and planning capabilities for multi-year client strategies
• Commercial insight to evaluate market dynamics and drive multi-dimensional revenue growth
• Consultative selling skills with ability to frame problems and propose transformational solutions
• Advanced communication and negotiation skills for high-stakes conversations
• Analytical and insights-driven approach using data to shape strategic recommendations
• Leadership and mentoring capability to elevate team standards
• Cross-functional collaboration experience aligning Sales, Product, and operational teams
• Proficiency in Microsoft Office Suite
• Ownership mindset, problem-solving orientation, and continuous growth mentality
• Fluency in English and any additional languages relevant to the UK market

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening to understand your experience and career goals. If there's a strong match, we'll submit your profile to our client for consideration. Please note that you should not contact the client directly—we manage all communication and coordinate the interview process on your behalf to ensure the best possible experience.

Pay

Pay details will be discussed during the screening process based on your experience and the client's compensation framework.

Equal Opportunity
Get A Job.ai is committed to inclusive hiring practices and equal employment opportunity. We welcome applications from candidates of all backgrounds.