- Company: Get A Job.ai
- Location: Paris, Île-de-France, France
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a rapidly growing fintech organization in Paris that provides payment solutions across Europe. Our client operates in a highly regulated environment and serves hundreds of platforms with over a million active users. They are seeking a Senior Customer Care Manager to join their customer services team and take ownership of strategic client relationships.
This role combines hands-on customer support with account management for key clients and cross-functional project work. You'll be part of a multicultural team of approximately 150 professionals in a profitable, expanding business.
Location: Paris, France (2nd arrondissement)
Remote Work: Up to 2 days per week
Employment Type: Full-time
Responsibilities
- Manage incoming support tickets for high-priority accounts, ensuring accurate, rapid, and high-quality responses
- Handle client phone calls during defined hours, delivering courteous and solution-oriented service
- Escalate complex issues to specialized teams including Payments, Compliance, Product, and Level 2 Support
- Serve as the operational point of contact for top-tier clients, coordinating responses and ensuring priority treatment
- Organize and lead operational review meetings with clients to track needs and expectations
- Contribute to strategic internal projects such as documentation updates and process optimization
- Act as a subject matter expert on specific tools and topics within the team
- Coach and mentor junior team members to strengthen overall team expertise
- Analyze recurring issues to identify improvement opportunities and share insights with internal teams
What We're Looking For
- Minimum 5 years of experience in Customer Care, Support, or Customer Success roles
- Proven experience in fintech, specifically in payments (required)
- Strong relationship management skills with the ability to handle complex accounts and strategic stakeholders
- Proficiency with Salesforce (essential)
- Experience with telephony tools such as Aircall or Ringover (essential)
- Technical aptitude and ability to analyze data and client feedback to identify solutions
- Excellent written and verbal communication skills with a client-oriented approach
- Fluency in both English and French (required)
- Spanish language skills are a significant plus
How We Work With You
Get A Job.ai partners with leading organizations to connect exceptional talent with outstanding opportunities. When you apply through our platform, one of our experienced recruiters will review your profile and conduct an initial screening. If there's a strong match, we'll submit your candidacy to our client and guide you through their interview process. Please note that you should not contact the client directly—all communication and coordination will be managed through our talent team.
Pay
Compensation details will be discussed during the screening process with our recruiting team.
Additional Benefits (provided by the client):
- Meal vouchers
- Additional paid time off (RTT)
- Comprehensive health insurance
- Gym membership subsidy
- Public transportation reimbursement
Get A Job.ai is committed to creating an inclusive recruitment process and workplace. We welcome applications from candidates of all backgrounds and circumstances.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Senior Customer Care Manager
- Employer Get A Job.ai
- Location Paris, Île-de-France, France
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 10, 2026
- Apply by October 10, 2026
- Country France
- Overview Full job description on this page (452 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Care Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
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Occupation family: Customer Care Manager
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