Room Service Server

Heihotels invites applications for a Room Service Server position based at Westin Riverwalk San Antonio - San Antonio,TX. This full-time opportunity centers on delivering refined in-room dining to guests with care and professionalism.

About the Role

The Room Service Server with Heihotels supports seamless guest experiences by managing the full cycle of in-room meal delivery at Westin Riverwalk San Antonio - San Antonio,TX. You will focus on timely service, pristine presentation, and respectful guest interactions that enhance comfort during stays. This hands-on role connects kitchen operations with individual accommodations, emphasizing reliability and quality every shift in a high-volume hospitality setting. Success comes from balancing efficiency with warm hospitality near popular local landmarks.

Key Responsibilities

• Assemble and inspect trays or carts to ensure accurate order placement, proper temperature holding, and elegant presentation before leaving the service area
• Transport and deliver meals directly to guest rooms while navigating corridors quietly and professionally, confirming satisfaction upon arrival
• Accept phone or tablet-based orders, clarify preferences, and coordinate with culinary teams for smooth fulfillment
• Record charges accurately on guest accounts, process any cash or card payments, and complete necessary documentation
• Retrieve soiled trays and reset clearing stations promptly to keep pathways clear and maintain facility standards
• Collaborate with front desk, kitchen, and housekeeping colleagues to resolve special requests or dietary notes without delay
• Follow all food safety, sanitation, and property protocols during every delivery cycle

Who We're Looking For

• Demonstrated background in guest service, food handling, or hotel operations is helpful for quickly adapting to room service workflows
• Friendly communication style and genuine interest in creating positive guest moments
• Capacity to move steadily through multi-floor spaces while lifting standard trays or carts
• Close attention to order details and the ability to stay composed during busier periods
• Dependable attendance and teamwork orientation for full-time scheduling at the San Antonio property
• Familiarity with basic hygiene practices and beverage or menu knowledge that supports safe, accurate service

About Heihotels

Heihotels is hiring for this Room Service Server role and offers a supportive team environment.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.