Director of Housekeeping

Join Heihotels as Director of Housekeeping at the Westin Grand Central - New York, NY location and lead the team that keeps every guest space impeccably clean and welcoming. This full-time Director of Housekeeping opportunity places you at the heart of daily property standards in the heart of Midtown Manhattan.

About the Role

As Director of Housekeeping for Heihotels at Westin Grand Central - New York, NY, you will own the overall cleanliness, presentation, and operational excellence of guest rooms, public areas, and back-of-house spaces. The position calls for a leader who can balance high guest expectations with efficient team performance in a busy urban hotel environment. You will set the tone for service quality while guiding staff through peak occupancy periods and special events common to the New York market.

Core Duties

• Direct all housekeeping operations, including room cleaning, turndown service, laundry coordination, and deep-cleaning schedules across the Westin Grand Central property.
• Recruit, train, schedule, and coach housekeeping supervisors and attendants to maintain consistent service standards and timely room readiness.
• Inspect rooms and public areas regularly, address deficiencies immediately, and implement continuous-improvement processes for quality control.
• Manage linen, supplies, and equipment inventories; control costs and order replacements to support uninterrupted operations.
• Partner with front office, engineering, and other departments to resolve guest requests, maintenance issues, and special cleaning needs promptly.
• Uphold health, safety, and sanitation protocols in line with local regulations and brand guidelines for Director of Housekeeping roles near Westin Grand Central - New York, NY.

What You Bring

• Proven leadership experience directing a housekeeping department within a full-service hotel or similar large hospitality property.
• Strong knowledge of cleaning methods, linen programs, inventory control, and quality-assurance techniques standard for Director of Housekeeping positions.
• Ability to schedule, motivate, and develop teams while handling high-volume operations in a New York, NY environment.
• Excellent communication and problem-solving skills for interacting with guests, associates, and cross-functional partners.
• Familiarity with relevant safety, sanitation, and labor practices expected of hotel leaders at this level.

Working at Heihotels

Heihotels is hiring for this role and offers a supportive team environment where professionals can contribute to property excellence at Westin Grand Central - New York, NY.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.