POOLING: Technical Support Specialist

About This Opportunity

We are representing a confidential technology client seeking a Technical Support Specialist to join their team in the Philippines. This is a permanent remote position working during Australian business hours (approximately 7:00 AM – 4:00 PM PHT). Our talent team is looking for a compassionate, patient, and tech-savvy professional who excels at helping customers resolve technical issues across multiple communication channels.

Responsibilities

• Respond to customer support tickets via email, providing timely, accurate, and empathetic assistance
• Handle inbound support calls and deliver effective problem-solving solutions
• Maintain comprehensive product knowledge to address customer inquiries efficiently
• Provide exceptional customer service to ensure satisfaction and loyalty
• Follow up on customer interactions to confirm resolution and satisfaction
• Escalate complex technical issues to appropriate departments when necessary
• Maintain accurate records of customer interactions, transactions, and feedback
• Provide regular reports on customer service issues and product feedback

What We're Looking For

• Minimum 2 years of experience in technical and customer support roles
• Familiarity with CRM and ticketing systems
• Excellent written and verbal communication skills in English
• Proficiency with chat, email, and phone support systems
• Strong knowledge of technical terminology and concepts
• Customer service-oriented mindset with strong problem-solving abilities
• Ability to work independently and collaboratively in a remote team environment
• Experience in the IT industry is a plus
• Own equipment: Laptop or Desktop (minimum Core i7 processor, 16GB RAM) plus backup equipment
• Stable internet connection (minimum 100 Mbps upload and download speeds)
• Conducive home office setup with noise-canceling headset

How We Work With You

Interested candidates should apply through Get A Job.ai. Our recruiting team will conduct an initial screening to assess your qualifications and fit for this role. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication must go through our recruiting process.

Pay

Compensation will be competitive and commensurate with skills and experience. Pay details will be discussed during the screening process.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices and considers all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or veteran status.