Patient Care Representative

About This Role

We are representing a confidential healthcare organization operating in the medical cannabis sector across Canada. Our client is seeking a Patient Care Representative to join their virtual clinic team, supporting patients through medical cannabis treatment pathways for chronic conditions including pain, anxiety, sleep disorders, and PTSD.

This is a full-time remote position based in Canada, offering the opportunity to work in a fast-paced, evolving healthcare environment while making a meaningful impact on patient outcomes.

Responsibilities

• Support patient intake and coordination processes, including education, triage, and appointment booking to ensure clinically appropriate and patient-centered experiences
• Execute appointment scheduling activities for new patients, follow-ups, and rescheduling while maintaining efficient clinic flow
• Conduct proactive outbound patient engagement to support continuity of care and appointment adherence
• Address patient questions and concerns while gathering detailed patient history to support treatment planning
• Provide medical cannabis education to patients via phone and digital platforms, ensuring understanding of treatment protocols
• Manage inbound and outbound communications with patients and stakeholders, ensuring timely and professional responses
• Perform structured patient triage, assessing needs, eligibility, and urgency through patient interactions
• Document patient interactions thoroughly and accurately within EMR systems and tracking tools, maintaining compliance with privacy obligations
• Support coordination of patient-facing events and clinic initiatives, including outreach and follow-up communications
• Meet or exceed defined performance metrics and KPIs

What We're Looking For

• 3 or more years of relevant work experience preferred
• Customer service or call center experience within healthcare or hospitality industry preferred
• Proficient in English with strong written and oral communication skills
• Bilingual in English and French strongly preferred (bilingual candidates receive higher compensation)
• Experience with clinical databases or EMR systems preferred but not mandatory
• Strong critical thinking and problem-solving abilities to address challenging situations
• Demonstrated empathy and emotional intelligence with ability to build relationships and support patient health improvements
• Meticulous attention to detail with initiative-taking abilities
• Strong analytical skills to drive productivity and efficiencies
• Ability to function in a fast-paced, rapidly changing environment with flexibility and openness to innovation
• Excellent listening, communication, and collaboration skills

How We Work With You

Candidates apply through Get A Job.ai. Our talent team will conduct an initial screening to assess fit and answer your questions about the role. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the employer directly, as all applications must come through our recruitment process to be considered.

Compensation and Benefits

Our client offers extended health and dental coverage, paid vacation, and participation in an employer-supported retirement savings program. This is a full-time remote position.

Pay via Get A Job.ai: CAD $20.19/hour for English stream candidates; CAD $21.62/hour for bilingual (English/French) candidates.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates and are committed to fostering an inclusive recruitment process.