Patient Onboarding Associate- Call Center

About This Opportunity

We are representing a confidential healthcare technology client in their search for a Patient Onboarding Associate to join their remote call center team. This is an excellent opportunity for someone looking to build their career in healthcare operations while working from home with a stable, consistent schedule.

Our client operates across multiple U.S. states and is transforming how patients access care through their innovative platform. As the first point of contact for patients, you'll play a critical role in ensuring a smooth onboarding experience.

Note: Due to employment regulations, this position is only available to candidates residing in the following states: AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV, AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (excluding Houston), TN, and WI. Candidates must reside outside a 50-mile radius of Nashville to qualify for remote work.

Responsibilities

• Deliver exceptional customer service in a fast-paced, metrics-driven call center environment
• Manage patient registration, scheduling, rescheduling, and healthcare provider communications
• Accurately collect and document patient demographics, medical history, insurance, and appointment information
• Handle inbound and outbound calls and emails while providing empathetic, solution-focused support
• Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance
• Adapt to changing processes, technology, and business priorities
• Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence
• Maintain a distraction-free home workspace with reliable high-speed internet and a backup connection option
• Meet established quality, productivity, and performance expectations

What We're Looking For

Required:

• 1+ year of office administration experience
• High school diploma or equivalent
• Exceptional customer service and interpersonal communication skills
• Proficiency with Google Suite
• Strong attention to detail
• Ability to multitask in a fast-paced work environment
• Authorization to work in the U.S. without restriction
• Reliable, high-speed internet connection plus a backup option
• Ability to perform extended computer-based work including use of multiple monitors, data entry, and screen-intensive activities

Preferred:

• 1+ year of call center or high-volume phone experience

Schedule: This role offers a consistent, fixed schedule with various part-time shift options available. Example shifts include Monday–Friday, 8:00 AM–4:30 PM PST / 10:00 AM–6:30 PM CST / 11:00 AM–7:30 PM EST.

How We Work With You

When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we serve as your advocate and primary point of contact. Please do not contact the client directly, as all communication will be coordinated through our recruiting team.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Benefits (provided by the client): Medical, dental, and vision coverage beginning the 1st of the month following start date, 401(k), employee referral program, and realistic growth opportunities within the organization.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates we represent.