Operations Manager (m/w/d)

About This Opportunity

We are representing a confidential sustainable mobility organization experiencing strong growth across Germany and the Netherlands. Our client operates a fleet-based service model across more than 50 locations and needs an Operations Manager to ensure service quality keeps pace with expansion.

This role reports directly to the Head of Operations and is responsible for day-to-day operational execution. You'll maintain oversight of ongoing projects, serve as the central point of contact for a field team of 10+ technicians, and ensure information flows smoothly between field operations, warehouse, and office.

Our talent team values structured thinking and willingness to take ownership over lengthy résumés. Career starters are explicitly welcome if you bring the right mindset for operations.

Responsibilities

• Manage day-to-day operations, making autonomous decisions and escalating only when necessary
• Coordinate and communicate with the field service team regarding assignments, queries, and information flow
• Track small operational projects, monitoring deadlines, responsibilities, and status
• Report regularly to the Head of Operations on status, bottlenecks, and action items
• Maintain the fleet management system, including vehicle uploads and transfers between locations
• Prepare KPI analyses for reporting and decision-making
• Coordinate inventory counts and spare parts orders, planning materials and tools so field mechanics are never without resources
• Manage internal quality processes for service tickets, including analysis and data preparation
• Handle complaint processes from intake through resolution
• Oversee fleet management for field-deployed vehicles, batteries, and internal company vehicles
• Contribute to process optimization initiatives for scalable operations
• Occasional on-site visits to hubs or partners (primarily Cologne-based with sporadic travel)

What We're Looking For

• Completed degree or commercial/technical apprenticeship in fields such as industrial engineering, logistics/supply chain, business administration, business informatics, or mobility management—though no specific credential is required and career starters are expressly welcome
• Strong Excel proficiency with structured, meticulous, and independent working style
• Clear and reliable communication skills in writing and by phone, comfortable following up with field teams
• Analytical thinking with ability to maintain overview across multiple parallel topics, make independent decisions, and take action
• Very good German and solid English
• Genuine interest in operations and improving processes

What the Role Offers

• Fair compensation based on experience
• Flexible working hours including flextime
• Full integration of modern AI tools into daily workflows with opportunity to build expertise
• Two additional holidays: December 24th and 31st
• Modern technical equipment including laptop and system access
• Direct collaboration with the Head of Operations with real involvement in strategic decisions and genuine growth opportunities
• Regular feedback conversations and steep learning curve
• Position within a fast-growing organization based in Cologne

How We Work With You

Candidates apply through Get A Job.ai, where our recruiting team conducts an initial screening. Once we've confirmed your qualifications and interest, we submit your profile to our client for consideration. Please do not contact the client directly—all communication flows through our team to ensure a smooth, confidential process.

Pay

Compensation details will be discussed during the screening process based on your experience level.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We evaluate all candidates based on qualifications and merit.