New Client Acquisition Specialist

About This Opportunity

We are representing a growing U.S.-based professional services firm seeking a New Client Acquisition Specialist to take ownership of their front-end client acquisition process. This is a 100% remote position supporting U.S. Eastern Time business hours from Mexico or other international locations.

This is a sales-focused, results-driven role for someone who understands lead management, sales conversion, CRM operations, KPIs, follow-up systems, and accountability. Our client needs someone who can identify problems, understand root causes, and help implement solutions—not just report numbers.

Strong sales experience is required. Industry-specific experience is preferred but not required; our client will train an experienced sales professional on their services and processes.

Responsibilities

Lead Management & Pipeline Oversight

• Monitor all incoming leads and ensure proper CRM entry and assignment
• Track speed-to-lead, response times, and follow-up activity
• Identify stale leads, bottlenecks, and opportunities falling through the cracks
• Monitor lead quality and conversion by source
• Ensure pipeline stages and lead statuses remain accurate

Sales & Client Acquisition

• Monitor sales team performance and conversion results
• Review sales calls, follow-ups, and outcomes
• Identify why prospects are not converting and help improve scripts and strategies
• Track high-value or unconverted opportunities requiring additional attention
• Help maintain accountability for monthly sales goals and KPIs
• Work toward increasing retained clients and revenue

Consultation Management

• Monitor the entire consultation pipeline: scheduled, completed, canceled, no-shows, rescheduled
• Track consultation attendance rates and outcomes
• Identify issues such as incorrect scheduling, missing information, or poor follow-up
• Improve both consultation attendance and consultation-to-client conversion

KPI Tracking & Performance Analysis

• Monitor reception and sales team KPIs including contact rate, qualified lead rate, show rate, conversion rate, and revenue generated
• Go beyond reporting numbers—ask why performance increased or decreased
• Identify where potential clients are being lost and what can be changed

ROI & Marketing Performance

• Track leads, consultations, retained clients, and revenue by marketing source
• Monitor conversion rates by channel and calculate ROI
• Identify high-quality vs. low-converting lead sources
• Prepare clear performance reports for leadership

CRM Administration

• Monitor CRM daily to ensure leads are entered, assigned, and documented correctly
• Conduct regular pipeline audits and identify inconsistencies
• Monitor duplicate leads, incomplete tasks, and stale opportunities
• Ensure reception and sales teams follow CRM procedures consistently

Reception Oversight

• Monitor front-end performance: missed calls, unreturned voicemails, web leads, social media leads
• Identify poor lead handoffs, delayed responses, and leads lost between reception and sales

Retainer & Payment Follow-Up

• Monitor prospects who have indicated intent to hire
• Identify unsigned retainers, missing payment links, and clients requiring additional follow-up

Client Transition

• Ensure smooth handoff from sales to case management
• Confirm newly retained clients are properly entered into systems
• Ensure important information is transferred and services are accurately documented

What We're Looking For

Required Qualifications:

• Strong sales experience in client acquisition, business development, closing, or similar results-driven environment
• Experience working with leads and sales pipelines
• CRM experience (Lawmatics strongly preferred; other established CRMs acceptable)
• Experience tracking sales KPIs and conversion rates
• Ability to understand and analyze sales numbers
• Strong follow-up and organizational skills
• Ability to identify problems rather than simply report them
• Comfortable holding others accountable for metrics and follow-up
• Excellent spoken and written English
• Strong communication and interpersonal skills
• Comfortable using Microsoft 365 (Outlook, Teams, Excel, Word, shared calendars)
• Excel or spreadsheet experience for KPI tracking and reporting
• Highly organized and detail-oriented
• Ability to work independently in a fast-paced remote environment
• Comfortable being measured against KPIs, conversion targets, and revenue goals

Ideal Candidate:

You naturally ask questions like: Why aren't these leads converting? Why did our show rate decrease? Are leads being contacted quickly enough? Where are we losing potential clients? What needs to change to improve results?

If you enjoy sales, numbers, accountability, problem-solving, and finding opportunities others have missed, this role is for you.

Schedule:

• 100% remote international position
• Must be available full-time during U.S. Eastern Time business hours
• Candidates in Mexico, Latin America, the Caribbean, and other locations accommodating ET hours are encouraged to apply

How We Work With You

Our talent team at Get A Job.ai will guide you through the entire process:

• Submit your application through the Get A Job.ai platform
• A recruiter from our team will screen qualified candidates
• We will present your profile to our client
• We coordinate interviews and feedback throughout the process
• Please do not contact the client directly—all communication goes through Get A Job.ai

Compensation

First 90 Days (Probation/Training): $1,200 USD per month

After Successful Completion of Probation: $1,500 – $2,000 USD per month depending on skill level

Additional Performance-Based Compensation: Opportunity to earn additional compensation based on achievement of monthly KPIs and performance targets. Your earning potential increases as the team consistently meets or exceeds client acquisition and performance goals.

Get A Job.ai is an equal opportunity recruiter. We celebrate diversity and are committed to creating an inclusive environment for all candidates we represent.