Customer Support Representative

About This Opportunity

We are representing a confidential health insurance technology company on a mission to make coverage accessible and understandable for small businesses across the United States. Our client works with thousands of employers to simplify the complex process of selecting and managing health benefits for their teams.

This Customer Support Representative role is fully remote and requires availability Monday through Friday, 8:30am - 5pm CST. You'll be joining a high-performing support team that serves as the frontline for customer inquiries across multiple channels.

Responsibilities

• Assist prospective customers with navigating online insurance shopping tools and obtaining quotes for company health insurance options
• Support existing customers by answering and resolving administrative and billing questions via phone, chat, and email
• Ensure customer inquiries receive quick, thorough responses that reduce complexity and build confidence
• Document all customer interactions using support ticketing software and maintain accurate records
• Contribute insights from customer conversations to help improve processes and product experience
• Represent the company's mission to make health insurance less intimidating and more transparent
• Meet productivity goals in a high-volume contact center environment

What We're Looking For

• 1-2 years of experience in a customer service or sales role
• Excellent multitasking abilities and productivity in fast-paced environments
• Genuine passion for helping people, especially with healthcare-related needs
• Proven ability to thrive in a high-volume contact center setting
• Experience working with support ticketing systems and CRM software tools
• Outstanding written and verbal communication skills
• Strong desire to help small businesses navigate health insurance questions
• Comfort working in a startup or growth-stage company environment
• Must be authorized to work in the United States

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication and interview coordination will flow through our team to ensure the best experience for everyone involved.

Pay

Pay via Get A Job.ai has not been specified for this role. Compensation details will be discussed during the screening process.

Equal Opportunity: Get A Job.ai is committed to creating diverse and inclusive hiring processes. We encourage candidates from all backgrounds to apply, even if you don't meet every qualification listed.