Call Center Quality Assurance Specialist (Non-Technical)

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential insurance brokerage seeking a Call Center Quality Assurance Specialist to support their Medicare sales operations. This non-technical role focuses on monitoring and evaluating sales agent performance to ensure compliance, accuracy, and exceptional customer service delivery. If you have experience in quality assurance within a call center environment and a passion for continuous improvement, we encourage you to apply through our platform.

Responsibilities

• Monitor inbound and outbound sales calls to evaluate agent performance across multiple dimensions including demeanor, technical accuracy, customer service quality, tone, and voice inflections
• Assess conformity to company policies and procedures during all customer interactions
• Use logic and reasoning to identify strengths and weaknesses in individual calls and overall agent performance
• Support the Medicare sales team by ensuring accurate and timely information dissemination
• Provide feedback and documentation to help improve sales quality and compliance
• Maintain meticulous records and work habits in a fast-paced environment
• Collaborate with leadership to implement quality improvement initiatives

What We're Looking For

• 1-3 years of administrative experience, preferably within the insurance industry
• At least 2 years of experience in Quality Assurance (preferred)
• High school diploma or G.E.D. required; Bachelor's degree preferred
• Computer proficiency including Microsoft Office Suite
• Superior active listening abilities and excellent communication skills
• Strong interpersonal skills with a professional demeanor
• Organized, motivated self-starter with meticulous attention to detail
• Ability to thrive in a fast-paced environment
• Health insurance license preferred but not required

How We Work With You

When you apply through Get A Job.ai, one of our recruiters will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please note that you should not contact the client directly—all communication will be managed through our recruiting team to ensure a smooth and professional process.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity in their workplaces.