Manager, RTM Operations- Physical Therapy

About This Opportunity

We are representing a confidential digital health organization in their search for a licensed Physical Therapist to lead day-to-day operations of their Remote Therapeutic Monitoring (RTM) Care Navigation team. This is a full-time remote position based in the USA.

In this leadership role, you will oversee RTM care navigation operations, team performance, workflow execution, and continuous process improvement while supporting operational consistency, documentation quality, and billing readiness. You'll partner with Clinical, Concierge, Billing, Product, and Data teams to support scalable, high-quality RTM operations.

This is a leadership role focused on operational excellence and team management rather than direct patient care. If you are passionate about developing teams, improving healthcare operations, and using data to drive performance, our talent team would love to connect with you.

Responsibilities

• Lead the day-to-day operations of the RTM Care Navigation team
• Manage, coach, and develop RTM Care Navigation employees and contractors, including hiring support, onboarding, training, scheduling, and performance management
• Establish team responsibilities, coverage expectations, quality standards, and operational accountability
• Manage and continuously improve RTM workflows supporting patient engagement, follow-up, monitoring, documentation, data capture, and escalation pathways
• Ensure operational processes align with RTM program standards, CPT requirements, and internal billing expectations
• Translate clinical, documentation, and billing requirements into standardized workflows and operating procedures
• Monitor workflow adherence and identify operational risks affecting patient experience, billing readiness, clinical follow-up, and program performance
• Track, analyze, and report on RTM operational KPIs, productivity, patient engagement, adherence, and program performance metrics
• Partner with Clinical, Concierge, Billing, Product, and Data teams to support effective RTM operations and operational reporting
• Support workflow optimization, SOP development, audit readiness, operational maintenance, issue resolution, and continuous process improvement initiatives

What We're Looking For

Required Qualifications:

• Must be a Licensed Physical Therapist with experience in outpatient, home-based, orthopedic, post-acute, or rehabilitation care settings
• Minimum of 3 years of management experience in clinical operations, rehabilitation operations, care coordination, or a healthcare environment
• Experience managing teams, workflows, and operational processes within a healthcare or clinical operations setting
• Strong understanding of healthcare workflows, documentation requirements, patient follow-up processes, and compliance standards
• Data-driven mindset with experience using dashboards, KPIs, and operational performance metrics
• Excellent organizational, communication, follow-up, and problem-solving skills
• Ability to thrive in a fast-paced environment while promoting structure, consistency, accountability, and operational excellence

Preferred Qualifications:

• Experience with Remote Therapeutic Monitoring (RTM), Remote Patient Monitoring (RPM), care navigation, or app-based patient engagement programs
• Familiarity with CPT-based workflows, healthcare billing concepts, or documentation requirements related to reimbursable clinical services
• Experience working with digital health platforms, app-based care delivery models, or remote patient support programs

How We Work With You

When you apply through Get A Job.ai, one of our experienced recruiters will review your qualifications and conduct an initial screening. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication and coordination will be managed through our talent team to ensure a smooth process for everyone involved.

Pay

Compensation is commensurate with experience and geographic location. Pay details will be discussed during the screening process.

Equal Employment Opportunity: Get A Job.ai is committed to providing equal employment opportunities to all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic under applicable law.