Key Account Manager Bulgaria

Delivery Hero is seeking an experienced Key Account Manager to drive growth and strengthen partnerships with our most valued restaurant partners in Plovdiv and across Bulgaria. This is a full-time, in-office role based in Plovdiv, where you'll take ownership of strategic accounts and deliver exceptional results.

Position Summary

In this Key Account Manager position, you will serve as the primary point of contact for Delivery Hero's most important restaurant partners in Bulgaria. You'll develop and execute account strategies that drive order volume, increase restaurant revenue, and enhance the partnership experience. Your focus will be on understanding each account's unique business needs and positioning Delivery Hero as a growth catalyst for partner restaurants, whilst maintaining profitability and satisfaction across your portfolio.

Your Responsibilities

• Manage and nurture relationships with key restaurant accounts, ensuring regular engagement and understanding of their business objectives
• Develop account growth plans aimed at increasing order volume and average transaction value through data-driven insights and strategic recommendations
• Coordinate with internal teams—including operations, marketing, and restaurant success—to deliver tailored solutions for key accounts
• Monitor account performance against targets and KPIs, providing regular reporting and strategic recommendations
• Identify upsell and cross-sell opportunities within your account base and support partners with promotional initiatives
• Resolve escalated issues and concerns with professionalism and speed, acting as the trusted advocate for partner success
• Conduct regular on-site and remote account reviews to assess satisfaction and identify opportunities for deeper partnership

Qualifications

• Proven track record in account management, relationship management, or B2B sales, ideally within food service, technology, or fast-growth environments
• Fluent in Bulgarian and English; additional languages are a plus
• Strong commercial acumen with the ability to understand business metrics and account profitability
• Exceptional communication and interpersonal skills, with the ability to influence and negotiate at multiple stakeholder levels
• Demonstrated ability to manage multiple priorities, work independently, and meet ambitious targets
• Experience with CRM platforms and sales analytics tools is beneficial
• Problem-solving mindset with a customer-first orientation

Why Join Delivery Hero

Delivery Hero is a global leader in on-demand food delivery, operating in numerous markets across Europe, Asia, Latin America, and the Middle East. Joining our team in Bulgaria means working with an innovative platform that partners with thousands of restaurants and serves millions of customers. You'll have the opportunity to make a real impact on restaurant growth, work with a dynamic and collaborative team, and advance your career within a company that values results and continuous development. In Plovdiv, you'll be part of a growing market where Delivery Hero continues to expand its footprint and strengthen its restaurant partnerships.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.