Insurance Call Center Supervisor

Aaamidatlantic is hiring an Insurance Call Center Supervisor based at Works from Home (Job Posting). This full-time position offers an exciting opportunity to lead a dedicated team while driving excellence in insurance customer service operations.

Position Summary

As an Insurance Call Center Supervisor at Aaamidatlantic, you'll oversee daily call center operations, manage team performance, and ensure superior customer experiences. You'll report to operations leadership and be responsible for coaching your team to meet service standards, sales targets, and quality metrics in a fast-paced insurance environment.

Key Responsibilities

• Supervise and mentor a team of insurance call center agents, providing coaching and performance feedback
• Monitor call quality and customer interactions to ensure compliance with company standards and regulatory requirements
• Track and report on team metrics including call volume, hold times, customer satisfaction, and sales performance
• Handle escalated customer issues and complex insurance-related inquiries
• Coordinate training for new and existing team members on products, systems, and procedures
• Contribute to workforce planning, scheduling, and recruitment efforts
• Maintain adherence to all company policies and insurance industry regulations

Skills & Qualifications

• Proven supervisory or team leadership experience in a call center or customer service environment
• Strong knowledge of insurance products, operations, or related sales environments
• Excellent verbal and written communication skills
• Ability to motivate teams and maintain composure under pressure
• Proficiency with call center software, CRM systems, and standard office technology
• High school diploma or equivalent; prior call center agent experience preferred

Why Join Aaamidatlantic

Aaamidatlantic is a leading provider in the insurance industry, committed to building a workplace where supervisors can develop their leadership skills and drive meaningful results. Join a team dedicated to operational excellence and customer success.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.