Help Desk Administrator

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential managed IT services organization seeking an experienced Help Desk Administrator to join their remote support team in the Philippines. This senior technical role will serve as an escalation resource for complex client issues while supporting infrastructure, security, and systems administration across multiple client environments.

This is a full-time, permanent work-from-home position supporting primarily North American business hours.

Responsibilities

• Monitor and maintain Windows server environments, workstations, networks, and cloud infrastructure to ensure uptime, security, and performance
• Manage Active Directory, Group Policy, user administration, and Microsoft 365 environments
• Administer virtualization platforms including VMware
• Serve as escalation point for complex technical issues requiring advanced troubleshooting
• Perform root cause analysis and recommend permanent solutions for recurring problems
• Support patching, upgrades, and scheduled maintenance activities
• Assist with vulnerability remediation, endpoint security, and cybersecurity initiatives
• Support multi-factor authentication, identity management, and compliance requirements
• Utilize RMM and monitoring platforms to proactively identify and resolve issues
• Develop PowerShell scripts and automation solutions to improve operational efficiency
• Maintain accurate documentation for systems, configurations, and procedures
• Communicate effectively with clients regarding technical issues and resolutions
• Collaborate with engineering teams, project staff, and security personnel
• Mentor junior technicians and provide technical guidance as needed

What We're Looking For

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field preferred
• Minimum 5+ years of experience in help desk administration, systems administration, or managed services environments
• Strong experience supporting multiple clients in an MSP setting
• Excellent verbal and written English communication skills

Technical Skills Required:

• Windows Server Administration
• Active Directory and Group Policy management
• Microsoft 365 Administration
• Multi-Factor Authentication (MFA) implementation and support
• User and identity management
• VMware administration
• Patch management platforms
• Endpoint security and vulnerability remediation
• Network troubleshooting (switches, routers, firewalls)
• PowerShell scripting
• DNS, DHCP, VPN, TCP/IP protocols
• Experience with RMM platforms (ConnectWise, N-able, SolarWinds, or ManageEngine)
• Cloud experience with Microsoft Azure or AWS

Preferred Qualifications:

• Hospitality industry IT experience
• Cybersecurity exposure including EDR and compliance initiatives
• Experience supporting hybrid and cloud-first environments
• Relevant certifications such as Microsoft Certified Professional, Azure Administrator, CCNA, CompTIA Network+, CompTIA Security+, or VMware certifications

Personal Attributes:

• Strong problem-solving and analytical skills
• Highly organized and detail-oriented approach
• Ability to work independently in a remote environment
• Strong sense of ownership and accountability
• Customer-focused mindset with passion for technology
• Comfortable supporting both executives and end users

Work Requirements:

• Reliable high-speed internet connection
• Dedicated and professional home office setup
• Ability to work North American business hours when required

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If your background aligns with our client's needs, we will coordinate interviews and guide you through the entire hiring process. We ask that candidates do not attempt to contact the client directly, as all communication should flow through our talent team to ensure a smooth and professional experience.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes applications from all qualified candidates regardless of background.