German speaking Support Specialist

About This Opportunity

We are representing a confidential SaaS organization seeking a German-speaking Support Specialist to join their global customer support team in Berlin. Our client provides commerce technology solutions to hospitality businesses worldwide, and this role will serve as a critical first point of contact for customers requiring technical assistance.

As part of a 24x7 support operation spanning multiple continents, you'll troubleshoot software and hardware issues, educate customers on platform capabilities, and work closely with cross-functional teams to resolve complex technical challenges. This position requires flexibility with scheduling, including weekend shifts, and offers the opportunity to work within a truly international environment.

Responsibilities

• Deliver exceptional customer support via phone, chat, and email to hospitality clients and partners across EMEA
• Apply consistent troubleshooting methodologies to diagnose and resolve technical issues efficiently
• Document all customer interactions within support platforms and track issues through to resolution
• Identify, reproduce, and escalate product bugs to Quality Assurance teams while maintaining customer communication throughout the resolution process
• Advocate for product improvements based on customer feedback and support trends
• Work flexible shifts including weekends as part of a scheduled roster to ensure continuous customer coverage
• Collaborate with global team members across APAC, EMEA, and North America time zones

What We're Looking For

Required qualifications:

• Previous customer service or technical support experience
• Fluent German and English communication skills, both written and verbal
• Strong attention to detail with a customer-first mindset
• Basic proficiency with common platforms including iOS, Android, macOS, and Windows
• Availability to work flexible schedules including weekends

Preferred qualifications:

• Experience with ticketing systems, live chat platforms, and multi-channel support tools
• Knowledge of the hospitality industry or restaurant operations
• Background supporting SaaS products or iOS applications
• Computer networking knowledge or genuine interest in network technologies
• Working knowledge of macOS and basic HTML/CSS
• Additional language skills in Dutch or French

How We Work With You

Get A Job.ai is partnering with our client to identify exceptional talent for this role. When you apply through our platform at getajob.ai, one of our experienced recruiters will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration and guide you through their interview process.

Please do not contact the client directly. All applications and communications should go through Get A Job.ai to ensure your candidacy receives proper consideration.

Pay

Compensation details will be discussed during the screening process with our talent team, taking into account your experience level and qualifications.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from candidates of all backgrounds and are committed to fostering an inclusive recruitment process.