Dutch speaking Support Specialist

About This Opportunity

We are representing a confidential SaaS organization seeking a Dutch-speaking Support Specialist to join their global customer support team in Berlin. Our client operates a 24x7 multilingual support function serving hospitality customers across APAC, EMEA, and North America. This role offers the opportunity to work with cutting-edge point-of-sale and commerce technology while delivering exceptional customer experiences.

Responsibilities

• Serve as first point of contact for customers requiring technical assistance via phone, chat, and email
• Troubleshoot and resolve a wide variety of issues ranging from general product education to complex hardware/software investigations
• Document, track, and manage customer interactions within support platforms
• Work flexible shifts including weekends as part of a global 24x7 support roster
• Identify, reproduce, and escalate product bugs to quality assurance teams, following through to resolution
• Collaborate with cross-functional teams globally to ensure seamless customer support
• Advocate for product and service improvements based on customer feedback

What We're Looking For

Required:

• Excellent verbal and written communication skills in Dutch and English
• Previous customer service or technical support experience
• Strong attention to detail with emphasis on exceptional customer experience
• Basic proficiency with common platforms: iOS, Android, macOS, Windows
• Flexibility to work varied shifts including weekends

Preferred but not required:

• Experience with phone, email, ticketing, and live chat platforms
• Knowledge of the hospitality industry
• Experience supporting SaaS products or iOS applications
• Computer networking knowledge or interest
• Working knowledge of macOS and basic HTML/CSS

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruitment team will screen your application and arrange an initial conversation to understand your experience and career goals. If there's a strong fit, we will submit your profile to our client for consideration and guide you through their interview process. Please do not contact the client directly—all communication should flow through our talent team to ensure the best outcome for your candidacy.

Pay

Compensation details will be discussed during the screening process with our recruitment team.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes applications from candidates of all backgrounds and experiences.