Furniture & Fabric Claims Representative

About This Opportunity

Our talent team is representing a confidential luxury home furnishings organization in their search for a Furniture & Fabric Claims Representative. This fully remote role sits at the intersection of product knowledge, customer advocacy, and operational problem-solving. You'll be the primary point of contact for clients reporting claims on high-end fabrics, trims, and wallcoverings—investigating issues, coordinating with vendors and installers, and resolving concerns with professionalism and efficiency.

Responsibilities

• Serve as the single point of contact for customers and sellers reporting claims on delivered and installed fabric, trim, or wallcovering orders
• Manage daily communications via phone and email using ticketing systems with customers, sales support teams, vendors, service technicians, freight partners, and internal departments
• Assess photographic evidence, physical samples, and technical reports to identify material defects, shade variations, pattern misprints, and physical damage
• Determine liability and authorize remedies—including returns, remakes, field repairs, or labor allowances—in accordance with company policies and vendor warranty guidelines
• Collaborate with sales representatives, purchasing teams, and professional installers to de-escalate customer concerns and clarify installation specifications
• Coordinate transportation and service provider scheduling to support timely claim resolution
• Balance customer satisfaction with company policies and financial interests when handling escalations, credits, returns, and accommodations
• Support financial operations through accurate order entry, billing, and application of discounts

What We're Looking For

• High school diploma or equivalent required
• Minimum 3 years of experience in customer service claims
• Prior experience working with luxury brands
• Strong customer service orientation with clear, professional communication skills
• Proficiency in quoting, order management, and analyzing reporting from internal and external partners
• Knowledge of cross-department workflows including claims, credit, purchasing, and operations
• Critical thinking and problem-solving abilities with a focus on efficiency and positive outcomes
• High attention to detail, organization, and follow-through
• Ability to multi-task and adapt to changing priorities in a fast-paced contact center environment
• Collaborative, team-oriented mindset with a positive, professional attitude
• Comfort working with measurable performance goals and ability to troubleshoot before escalating
• Openness and agility when business decisions change processes or procedures

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and claims experience. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the hiring organization directly, as all communication will be managed through our talent team to ensure a smooth and professional process.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices and works with clients who value diverse perspectives and backgrounds. We encourage all qualified candidates to apply.