Enterprise Customer Success Manager (Japanese speaker)

About This Opportunity

We are representing a confidential open-source technology organization seeking an Enterprise Customer Success Manager with native Japanese language skills. This is a remote position based in the APAC region, focused on building lasting relationships with enterprise customers and driving adoption of cloud infrastructure and data center solutions.

Our talent team is conducting a specialized search for a seasoned customer success professional who can deliver white-glove service to strategic accounts while communicating fluently in both Japanese and English.

Responsibilities

• Onboard enterprise customers and guide them through our client's portfolio of infrastructure products including Linux solutions, cloud platforms, storage systems, and data applications
• Coordinate complex implementation projects with developers, IT managers, and decision-makers across various industries
• Collaborate with sales, engineering, and support teams to develop engagement plans aligned with customer objectives
• Manage a portfolio of customers in the APAC region, identifying growth opportunities and proactively addressing renewal risks
• Run disciplined weekly customer and business review processes with cross-functional teams, prioritizing blockers and driving resolution
• Serve as customer advocate internally, influencing product roadmaps, documentation, and processes to improve satisfaction and retention
• Support customers through reactive ticket requests and technical inquiries
• Create digital campaigns targeting multiple customers through coordinated touchpoints and activities

What We're Looking For

Required Qualifications:

• Native-level Japanese proficiency with excellent command of English (both mandatory)
• Minimum 5 years of work experience with strong IT background
• Hands-on exposure to projects involving Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
• Excellent presentation skills with ability to guide conversations about complex software solutions
• Proven experience building and improving internal processes while maintaining timely customer delivery
• Team player capable of interacting effectively across all departments and organizational levels
• Knowledge of agile methodologies

Preferred Skills:

• Experience with Salesforce, Jira, and other CRM platforms
• Background in enterprise customer success or account management roles

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to assess your qualifications and fit for this role. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication must flow through our talent team to ensure a professional and coordinated process.

Benefits

Our client offers a comprehensive benefits package including:

• Fully remote work environment with twice-yearly team gatherings
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review and performance-driven bonus
• Recognition rewards program
• Generous annual holiday leave
• Maternity and paternity leave
• Employee assistance program
• Travel opportunities to meet global colleagues
• Priority Pass and travel upgrades for company events

Equal Opportunity: Get A Job.ai and our clients are committed to diversity and inclusion. We provide equal employment opportunities regardless of identity, background, or experience. All applications receive fair consideration.