Digital Success Strategy Manager

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential enterprise software organization in their search for a Digital Success Strategy Manager. This is a remote opportunity based in the USA.

In this role, you will own the digital customer success strategy—the one-to-many, technology-led engagement model that drives adoption, retention, and value at scale. You'll design a modernized, AI-powered evolution of digital customer engagement and partner closely with engineering to build the automation and tooling that supports it. This position owns the adoption and retention outcomes the strategy delivers.

Responsibilities

• Own the digital customer success strategy, including segmentation, lifecycle design, and one-to-many engagement models that deliver adoption and retention outcomes to customers outside high-touch coverage
• Design and lead a modernized, AI-powered evolution of the digital motion, identifying where AI, automation, and intelligent agents can scale proactive, personalized engagement
• Define strategy, requirements, and priorities that shape digital tooling and automation capabilities, partnering with engineering to ensure tooling serves the engagement model
• Own adoption, retention, and coverage metrics for the digital motion, defining targets and iterating strategy based on results
• Design end-to-end digital engagement programs, including customer journeys, campaigns, in-app guidance, and lifecycle touchpoints in partnership with customer success management, marketing, and product teams
• Partner with analytics and data teams to ground engagement in customer health, adoption, and usage signals for data-driven targeting
• Establish governance and guardrails for automated customer communication to ensure accuracy, brand alignment, appropriate review, and safe execution at scale
• Align cross-functional stakeholders around the digital success strategy and roadmap, building buy-in and driving adoption
• Serve as subject-matter expert and internal advocate for digital and scaled customer success, bringing external best practices to leadership

What We're Looking For

Required qualifications:

• 6+ years in customer success, digital or scaled customer success, or customer engagement strategy, including designing and running digital or one-to-many programs
• Deep expertise in digital customer success: segmentation, lifecycle design, tech-touch engagement, and supporting tooling
• Demonstrated ability to apply AI and automation to customer engagement, with practical experience implementing these technologies
• Experience translating strategy into clear requirements and priorities that technical builders can execute
• Working knowledge of customer success data and metrics (adoption, customer health, gross and net retention) and how to use them to target and measure engagement
• Strong communication and cross-functional leadership skills with ability to influence stakeholders across customer success, marketing, product, and leadership
• Bachelor's degree in business, technical, or related field, or equivalent experience (combination of relevant experience and education may be considered)

Preferred qualifications:

• Familiarity with customer success and engagement platforms such as Gainsight, Salesforce, and in-app or digital-engagement tooling
• Certifications in relevant customer success, engagement, or data platforms

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your profile and conduct an initial screening. If there's a strong match, we'll submit your candidacy to our client for consideration. We ask that you work exclusively through Get A Job.ai throughout this process and not contact the client directly, as we are managing this search on their behalf.

Pay

Pay via Get A Job.ai has not been disclosed for this position at this time. Our team will discuss compensation details during the screening process.

Get A Job.ai is an equal opportunity employer. We are committed to creating an inclusive environment for all candidates and welcome applications from individuals of all backgrounds.