Customer Success Specialist – Fully Remote | Upto $50K/yr

About This Opportunity

We are representing a confidential AI talent platform based in San Francisco. Our client is seeking a Customer Success Specialist to join their fully remote team, working with elite technical talent and cutting-edge AI systems. This is a contract role requiring substantial overlap with Pacific Time (PT/PST).

Responsibilities

• Investigate and resolve talent-reported issues end-to-end, including reproducing bugs, identifying root causes, and distinguishing between UX friction, edge cases, and system defects
• Debug across AI and SaaS infrastructure using telemetry, logs, network inspection, and database queries to understand production behavior
• Triage issues with sound judgment, escalating true engineering problems while resolving others through configuration, prompt refinement, or user guidance
• Identify systemic patterns and product risks, reporting findings to engineering and product leadership
• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed
• Communicate with precision, professionalism, and empathy across all interactions

What We're Looking For

Must-Have Qualifications:

• Ability to debug web applications effectively
• Degree in Computer Science, Software Engineering, or related technical field from a top-tier institution, OR prior experience at a high-growth technology startup
• Experience building modern web applications using technologies such as React, Node, Flask, or Next.js
• 2–5 years of experience supporting customers on web applications
• Comfortable working with AI systems, including LLMs, agents, or generative models
• Experience exploring AI tool behavior through fine-tuning, prompt chains, chain-of-thought debugging, or building agents
• Understanding of model outputs, failure modes, hallucinations, and feedback loops

Preferred Qualifications:

• Familiarity with modern AI APIs (OpenAI, Anthropic, etc.) or agent frameworks (LangChain, AutoGPT, etc.)

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to ensure alignment with the role requirements. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication flows through our recruiting team to ensure a professional and organized process.

Pay

Pay via Get A Job.ai: $35,000–$50,000 USD annually (contract basis).

Equal Opportunity: Get A Job.ai is committed to connecting diverse talent with outstanding opportunities. We partner with clients who value inclusion and equal opportunity employment practices.